Tailored Customer Self-Service Portal to Streamline Payments
Challenges:
Lack of digitization. Manually processing invoices proved error-prone, tedious, and time-consuming.
Industry
Finance
Solutions:
Self-Service Customer Portal
Results:
Streamlined payment processing, faster invoicing, flexible payment options for customers, secured payment system.
Locations:
US
About the Client
NEC Financial Services, LLC is a wholly-owned subsidiary of NEC Corporation of America that provides leasing services. Founded in 1986, NEC Financial Services provides diverse financing solutions to system integrators, solution providers, resellers, dealers, and customers, supporting product and solution sales to businesses across the United States.
They envisioned a dedicated secure payment interface built upon their existing system, which would give customers the option to make payments online and perform other functions related to their transactions.
Case Overview
The lack of payment facilities in NEC’s existing solution hampered their cash flows. Manual processes and invoicing proved error-prone and time-consuming and caused delayed payments. NEC wanted to digitize their payment systems, making them more efficient, seamless, prompt, and accurate.
Fingent proposed a dedicated customer portal featuring an easy-to-use interface that allows customers to make payments, view and download invoices, track transaction history, and more, all in one place. The system also provided flexible payment options.
CHALLENGES
Roadblocks Faced in the Existing System
Time-consuming manual processes
Lack of visibility of financial transactions
Lack of digitization and self-service options for customers
Processes prone to errors and inefficiencies
Delayed payments and invoicing
SOLUTION
Fingent’s Approach - A Self-Service Customer Portal
The Customer Portal enables NEC’s customers to make payments online easily. Featuring an easy-to-use interface, the customer portal is a convenient and secure place for customers to view and download invoices, track all payment history, review contracts, and billing details, etc., all in one place.
Options for NEC to add a transaction fee for Credit card and ACH
NEC can also showcase their latest offers through banner ads and FAQs
Instant reports on payment history and login timestamps of customers
Want to explore our client's full story?
BENEFITS
Making an Impact on Client Success
Deploying the customer portal helped NEC streamline its payment transactions leading to faster invoicing and flexible payment options for its customers. NEC could do away with manual processes that bogged down their efficiency and replace it with a customer portal that handles payments and its associated processes efficiently.
Better control and access to all payment-related processes
Viewing due transactions and invoices, raising help tickets, and requesting finance made it easy
Eliminate tedious, error-prone, ineffective processes
Faster and secure payment processing
