How Is Augmented Reality Revolutionizing Education Industry?

Augmented reality is the latest breakthrough technology in the digital space. It has been almost half a century from when the concept of Augmented Reality first appeared in 1968, and as Augmented Reality (AR) is penetrating deeper, its uses continue to increase. 

By 2022, worldwide shipments of smart glasses are estimated to reach 32.7 million units. And by 2025, the global augmented reality market is anticipated to grow noticeably to about 198 billion U.S. dollars. With such significant growth, it makes sense to consider how AR can benefit our daily lives. In this blog, we will discuss its impact on the education sector in particular. Let’s begin by understanding what AR is.

Read More:

What is Augmented Reality?

Augmented Reality is the bridge that connects the real world with the virtual world. Its popularity is growing rapidly in every industry from social media filters to surgical procedures. As the word augment suggests, AR enhances what we hear, see and feel. It has categories based on various technologies. Some of those categories are marker-based AR, markerless AR, projection-based AR, and superimposed AR. This makes AR useful for various industries. 

There are various industries such as public safety, tourism services, entertainment and so on that are leveraging AR. For example, AR aids the automotive industry by assisting with various parameters such as navigation and speed. It helps people not to lose focus while driving because the application can be projected from a console on the glass which only the driver can see. In Healthcare, there are numerous AR applications that support the video platform and can project augmented hands on the patient. Wherever the surgery is taking place, a senior surgeon can guide a beginner in his surgery.

With many more industries benefiting from AR, let’s see how the education industry is revolutionizing with AR.

The Role of Augmented Reality in Education

AR is set to revamp the world’s conventional learning model. It can bring about a positive change in the location and timing of classes and make learning more engaging. Today’s learning process is becoming much more tuned to bring in the elements of interaction and creativity. By providing visual representations, AR helps students acquire, process, and remember information. Thereby, it helps them to test out their knowledge in practice.

AR technology has also helped students to learn and understand their surroundings. The British Museum has already begun using AR technology to help students understand certain displays. It has proved useful in providing students practical knowledge of subjects such as math or science. Let us look into a few more benefits of AR in the educational sector.

1. Edutainment versus Education

AR makes lessons fun learning. Today’s generation is not a chalk and board generation. Studies reveal that students are easily bored with standardized methods of teaching. The reality is that students tend to remember what they see more than what they learn by rote.  AR takes them to the next level by helping them not just to see, but also experience and participate. As a result, AR delivers a positive impact on the students by giving them edutainment.

2. Simplify Complex subjects and Exemplify Abstract Concepts

AR breathes life into complex subjects that students are expected to learn. It can bring added creativity, interactivity and engagement to complex and abstract subjects. It simplifies the learning process. Both the teachers and the students likewise can thus take control of the educational process through AR. 

Each student’s level of understanding and the pace of learning differs. Certain AR apps allow you to create personalized learning materials. Such apps allow the tutor to create content for the individual needs of each student. This way, students will get to learn complex subjects quickly and easily.

3. AR-Enabled homework

AR can also help students do their assignments and homework better. The fact that today’s generation is tech-savvy can be harnessed to promote education in a way that will appeal to the students.

AR emphasizes important concepts. By making images and information “pop out” of a textbook, AR can break the boundaries of textbook learning, which has been sidelined as boring and tedious and make it interactive and absorbing.

4. Use what they already have

According to the Pew Research Center, 95% of teenagers have access to smartphones. It makes sense to use this to their advantage in education as well. Neither parents nor teachers have to spend extra dollars on buying gadgets for AR learning. The AR app on an existing smartphone is all that is required for interactive learning.

5. Practical Knowledge at AR Labs

For various reasons, schools may choose to limit the scope of practical demonstrations. This is another fact that will change through the use of AR technology. With AR, students can perform practical experiments without the need of the physical lab. This is extremely helpful for professional courses. Students can also gain knowledge about safety procedures and potential hazards in the lab. 

Augmented Reality is the Real Future of Education

According to a survey on the impact of interactive technology on marketing students, it is said that 87% were likely to attend the class, 72% were likely to participate and 70% students said that they improved their understanding of specific concepts. If this is true with interactive technology, how much more of an impact would AR have on the student’s attendance, participation, and understanding? 

The children of millennials who are born between 2010 and 2025 are called Generation Alpha, which is considered the most technology-infused. AR education is poised to be the norm rather than the exception. According to the forecast, the AR market is expected to reach $60.55 billion by 2023, growing at a CAGR of 40.29%. Undeniably, AR is the real future of education. 

Watch more on how Augmented Reality is creating an impact on the Education Industry.

This video is made using InVideo.io

Fingent is on a go, to revolutionize education sectors with AR technology. With various education application platforms, Fingent is already helping organizations create effective collaboration between students and teachers. To know more about how Fingent can help you provide an effective and efficient learning ecosystem with emerging and trending technologies, get in touch with our experts today!

Tips To Help You Choose Between ERP & Digital Transformation

If you are a business aiming for delivering value to your customers and willing to accept challenges to integrate technology for a better tomorrow, then Digital Transformation is your Nirvana!

Small to large enterprises, require digital transformation to remain ahead of their competitors. The increasing value offered to your customers and digitally transforming your business goes hand-in-hand. According to IDG, State Of Digital Business Transformation, 89% of businesses have accepted their first business strategy as digital transformation. This includes 95% in Services, 93% in Financial Services, and 92% in Healthcare Services, followed by other industries. 

Related Reading: Here’s a guide to help your organization digitize with IoT.

Key Objectives Of Digital Transformation

Digital Transformation is undoubtedly one of the biggest buzzwords of today. Enterprise leaders are looking for strategies to digitally transform their business to leverage the benefits. According to IDC, as per the Worldwide Semiannual Digital Transformation Spending Guide, the worldwide spending on digital transformation, by the year is forecasted to reach $1.97 trillion by the year 2022.

 The major objectives of digitally transforming your business include the following:

• Improved Customer Experience
• Increased Operational Workflow And Agility
• Enhancement Of Workforce
• Better Work Culture
• Integration Of Digital Technology

Related Reading: Check out how Artificial Intelligence Revolutionizes Small Businesses.

How Is Digital Transformation Different From ERP Implementation?

ERP or Enterprise Resource Planning software is a suite of applications that can be customized to allow businesses and enterprises to manage their processes. 

However, with the Lidl software disaster followed by the National Grid lawsuit, enterprises are skeptical about ERP implementation, to the core. Some people consider ERP implementation as a broader form of Digital Transformation. But, both are different in various ways. Let us walk through the following key differences between the two:

• Differences In Technology

Core ERP vendors such as Microsoft, SAP, and Oracle rely on technologies that automate back-office functions. On the other hand, digital transformation makes use of a variety of technologies that include ERP, Artificial Intelligence, Internet Of Things, Industry 4.0, to transform their existing business models. 

ERP is a typical enterprise application that integrates phases of business operations such as product planning, manufacturing, sales, financials, inventory management, marketing, and human resources within a single MVC architecture, that is, in a single user interface, application, and database. 

• Differences In Business Process Management

ERP systems approach business processes by incremental steps towards business processes for incremental benefits. On the other hand, digital transformation approaches business process improvement by “quantum leaps”. That is, only digital transformation supports a reengineering of business processes. 

Business processes can be processed such as customer onboarding, managing insurance claims, etc. The difference lies in the approaches as well. ERP systems take a holistic approach altogether, whereas, on the other hand, digital transformation requires a strategy. 

Additionally, ERP systems aim at providing data and functions to deliver products and services more efficiently to customers. On the other hand, digital transformation enhances the way products and services are delivered to customers. Digital transformation additionally changes even the products delivered to the customers. 

In a nutshell, ERP implementation is automating the existing business processes, whereas digital transformation involves taking quantum leaps for improving business value. Transforming businesses digitally involves business process re-engineering and optimization. Additionally, digital transformation relies on disruptive changes in existing business processes and are open to new business models and strategies on doing business as well.

• Differences In Organizational Change Management

Though there are MNCs are adopting technologies such as SAP HANA, Oracle Cloud ERP, or any other ERP implementation, is likely to witness an organizational change management challenge. Organizational change management associated with ERP implementation aims at training people on how to perform the same processes and transactions in a new system. 

According to its definition, Enterprise Resource Planning Organizational Change Management (ERP OCM), is a framework to manage the impact of new business processes along with the organizational changes in an enterprise. 

However, digital transformations aim at helping the workforce change their job roles to support new business models. Digital transformation makes use of disruptive technology rather than automating the status quo. This is because while ERP systems provide an incremental improvement, digital transformation aims at materially disrupting the existing business model for improvement. This leads to the provision of better products and services to customers. 

In a nutshell, Organizational change management in ERP systems aims at addressing the people side of change management in enterprises. It can be also defined as strategies that help stakeholders and employees migrate from their existing state to a new system altogether. On the other hand, digital transformation changes the existing business model with a disruptive technology mechanism. 

While ERP implementation focuses on achieving greater efficiency with an enterprise’s existing business model, digital transformation disrupts or changes the existing business model. 

• Differences In Providing Business Value And ROI

A recent HBR survey was conducted for certain companies that invested in digital transformation. This survey that polled 2216 employees illustrated that these companies invested in digital transformation and embraced an annual revenue of $500 million. This figure shows that strategic planning on transforming their businesses digitally resulted in increased revenue and reduced costs. 

ERP implementations can deliver a good ROI for enterprises within a few years with all business processes going well. Whereas on the other hand, digital transformation potentially delivers an exponential increase in revenue and considerably reduced costs. This, in turn, leads to enhancements in business value, significant ROI increase, customer loyalty and satisfaction, improved efficiency and other benefits.

• Differences In Employee Strategies

Enterprise Resource Planning systems focus on getting their employees trained on new systems. This transactional training addresses organizational change management concerns. On the other hand, digital transformation aims at employee acceptance strategies of the new systems. Enterprises adopting digital transformation perform so by making use of comprehensive organizational changes and employee transition methodologies.

ERP systems hardly, invest in organizational change management strategies. This, in turn, leads to high failure rates in enterprises adopting ERP implementation. Whereas on the other hand, digital transformation invests largely on organizational change management strategies. This increases the people side support considerably. This largely explains the success rate and improved ROI as well as the increased business value in enterprises adopting digital transformation strategies. 

Related Reading: Check out the Global ERP Technology Trends For 2019.

ERP Implementation or Digital Transformation – Which Is Better For Your Business?

To automate business operations entirely, some enterprises choose a single technology platform. Leveraging on the plethora of technology advancements is the key solution to improving business processes. 

A right Risk Mitigation strategy can work wonders in managing your business processes irrespective of which strategy you choose to implement. To this strategy, it is also required that all employees be equally aligned to this strategy as well.

There is no universal or all-purpose solution as to a perfect business strategy implementation. This is where our experts can provide you with the best roadmap for your business. Our experts can guide you with step-by-step guidance for implementing the best technology that suits your enterprise. Call our strategists right away to learn more about which strategy is best to implement for your business!

Patient-Generated Health Data – A Powerful Tool To Enhance Healthcare

Remember a time when patients would queue up in line with a big dossier in hand, waiting for their time to be examined by the doctor? Lengthy queues, paper-heavy records to be maintained, time wasted as doctors reacquaint themselves with the patient’s entire history – no more of all of that. Today, a patient wants to be involved in his care and he doesn’t want to be waiting around wasting precious time. With innovative health technologies, patient-generated health data is making that possible by enabling patient-centered, citizen-engaging care. 

Let us consider how improving patient care through technology is possible. We will also see how the use of information technology in healthcare is allowing the healthcare industry to deal with patients as valued customers, improving their experience. But, first of all, what is patient-generated health data?

Patient-Generated Health Data

Any valuable information a patient can garner about their health status is referred to as Patient-Generated Health Data [PGHD]. PGHD is much more than just a person’s health history with information on his symptoms, medication and treatment information. It also includes his biometric data, as well as information about his lifestyle choices. These records will provide a clearer picture of a patient’s actual health status, better than the patient can describe in his own words. 

The use of information technology in healthcare is making it possible for healthcare providers to understand their patients better and in making better medical decisions. It also aids patients in receiving an increased understanding of their health condition. The importance of health information technology in healthcare today cannot be over-emphasized.

How Does The Use Of Information Technology In Healthcare Help Healthcare Organizations?

Patient-generated health data can improve the quality of patient care. When integrated into clinical care, patient-generated health data enhance shared decision making and patient engagement. The use of information technology in healthcare can provide an assessment of the patient’s symptoms and well-being, preferences and values, and goals for healthcare. Here are a few specific benefits of the use of IT in healthcare:

1. Improves nurse-patient relationship

Low health literacy can strain the nurse-patient relationship. When a patient comes to appointments armed with their health research, the nurse-patient relationship improves. 

2. Clinical benefits 

PGHD plays an important role in assessing a person’s health and monitoring treatment effects. It connects patients and healthcare providers during a care encounter. PGHD can be used to monitor a person’s overall health and allows healthcare professionals to detect potential health dangers.

3. High-risk patients

Keeping a track of PGHD helps providers identify and treat high-risk patients at the earliest. Leveraging PGHD proves extremely valuable in chronic and acute care.

4. Patient engagement

Patients have ownership over their data and control on how and when that data is shared with their care team. They are empowered to contribute to their care and can share insights. It improves communication and contributes to shared decision-making. 

5. PGHD provides independence to seniors 

PGHD can be used in assisted living to mitigate the risk of falls. It gives confidence to the elderly for independent living and it improves adherence to complex medication plans. PGHD also alerts healthcare providers when required, avoiding the need for expensive assisted living facilities and nursing homes.

Fingent Technologies worked with NovitaCare, an early-stage healthcare startup, in setting up an online platform to enable easy administration, streamlined workflow for many healthcare services and HIPPA compliance. Improving patient and caregiver interactions, eliminating waste, enhancing accountability, and raising the quality of care were the main accomplishments of this tool.

Related Reading: Read more about the case study here.

Innovative Health Technologies To Help The Patient

Innovations in health technologies go beyond just PGHD. It includes various devices and systems designed to streamline healthcare operations, lower the costs and enhance the quality of care. Among the most promising healthcare technologies are Artificial intelligence (AI), virtual reality, chat-bots and so on. Let us consider a few.

1. Artificial Intelligence

Artificial intelligence with machine learning is proving to be essential for healthcare organizations. It is capable of reducing the risk of preventable medical situations in three ways. 

• • Reminders: It can provide automated reminders to help a patient, reminding him to take his medication within a certain time-frame.
  • Identify and alert: It helps to identify potentially dangerous situations and triggers alerts for the medical staff making timely medical intervention possible. 
  • Personalized dosage: Dosage recommendations are made depending on each patient’s body chemistry while considering environmental factors.  

2. Blockchain in Healthcare

Blockchain can create and maintain a transparent and tamper-proof transaction ledger. This technology could change the way huge healthcare sectors operate. Personal data collected in blockchain remains with the patient instead of being stored on servers, thus enhancing confidentiality.

3. Voice Search

According to research, 46% of Americans use voice-assistance on their mobile devices. The figures are not much different for the rest of the world. We can expect that soon many more would be inclined to search for health-related information using voice search. Since it is increasingly used, the healthcare industry is also making good use of voice search. This technology would be helpful to both patients and caregivers who try to locate hospitals or clinics either near their homes or offices. 

4. Chatbots 

Chatbots in healthcare provide various benefits. They assist with medication management, first-aid or in emergencies. Chatbots offer a personalized service to patients and caregivers.

5. Virtual Reality in Healthcare

Patients are often anxious about hospital stays and procedures. Virtual reality helps calm their nerves and improve the patient experience. 

6. mHealth Apps

Mobile applications provide patients with control over the options available to him. These apps can assist in making an appointment, uploading medical history or even checking into a hospital for medical care. Mobile apps ease the load of the non-medical staff at hospitals and reduce the patient’s waiting period thus reducing operational costs considerably. 

An online platform Encourage was developed to empower patients with information related to their healthcare and educational material about procedures and illnesses. The tool further helps doctors keep track of a patient’s progress, assign tasks, reminders and care plans for the patient. It also gives patients the ability to include people as their caretaker and manage their engagement with them and the doctors through a rewards system and more. 

Related Reading: Read more about the case of simplifies patient care here.

What is the Future of PGHD?

With no signs of slowing down, it is estimated that in a couple of years AI is expected to grow annually at the rate of 48%. Other technologies along with mobile apps help in communicating with patients even after they leave the healthcare facility. With such promising technologies, patient-generated health data will surely benefit patients and caregivers and aid healthcare organizations to provide better care. 

Yes, the partnership of healthcare organizations with technology is a match that brings out the best in each other. We can confidently look forward to this relationship growing and maturing in the days to come. To empower your healthcare organization with the budding technologies, get in touch with our experts now!

Evolution Of The Digital Twin Technology

What is a digital twin? Digital Twins can be best defined as digital copies or virtual replicas of physical assets. Data scientists can make use of digital twins to try and run simulations before they build and deploy actual devices. Digital Twin technology transforms the way in which the Internet of Things, Artificial Intelligence, as well as, Data Analytics is optimized.

The concept of ‘digital twin’ rewinds back to the year 1970 with the launch of Apollo 13. NASA’s digital twin model of Apollo 13 was a famous rescue mission to assess space monitoring conditions. The concept of Digital Twins later gained recognition in 2002 at the onset of a presentation by Challenge Advisory at the University of Michigan. According to Gartner, the digital twin is one of the top 10 strategic technology trends since 2017. Gartner estimates 21 billion connected sensors and endpoints by the end of the year 2020! 

Related Reading: Checkout in detail, where and why should you invest in IoT.

Digital Twins: Enhancing IoT Enabled Industries

Data scientists build digital twins that can receive input from sensors that collect data from its real-world counterpart. The twin is then allowed to simulate in real-time. This process provides critical insights and feedback that helps in analyzing the actual system’s performance. For instance, a twin car can be built digitally by validating various inputs to check on factors such as safety, mileage, etc. 

Digital Twins impact various IoT-enabled environments such as manufacturing, automotive, healthcare, financial services, urban planning and many more. The major IoT-enabled industries that can leverage the benefits of digital twin technology and how they benefit from it are as follows:

• Manufacturing Industry: The Digital Twin concept with the IIoT (Industrial Internet of Things) is implemented in the manufacturing domain. It can be designed and deployed in numerous ways such as in tracking and monitoring systems, evaluating production, troubleshooting equipment used, etc. As digital twins can predict failure chances, it helps in saving costs, time and in improving customer loyalty.
• Automotive Industry: The future of autonomous vehicles lies on well-connected road systems and vehicles. Critical data gathered from this network. The digital twins then act as simulated models that help engineers analyze the behavior of vehicles before they are used on roads. 
• Healthcare: Medical monitoring technology is used to gather critical data such as heart rate, oxygen levels, etc. This data is used in the creation of digital simulations. Digital twins help the healthcare ecosystem in disease diagnosis, remote monitoring of patients, etc. 
• Urban Planning Sectors: Vital data such as maps, blueprints of buildings, real-time data from sensors, etc are used to create digital twin models to improve urban planning services. These services include waste disposal, mobility services, providing resources like electricity and water, etc.
• Asset Management: Both worksite and remote industrial operations can be managed via digital twins with the help of remote asset monitoring services. Predictive maintenance of assets like machinery improves operational efficiencies and decreases disruption of business operations. Digital twins can also be converged with augmented and virtual reality techniques for better visualization of industrial workflows. 
• Financial Services: Customer behavior can be easily monitored with digital twin technology. It helps in creating personalized profiles for individuals via data analysis of their previous behavior in buying decisions etc. It can also simulate cash flows and balance sheets. Client needs can be analyzed better by insurance firms and asset managers and can thus provide personalized experiences for their customers. 

Internet Of Things – Letting Industries Go Digital

Digital Twin Technology: Fostering Innovation In IoT-Enabled Environments

According to Gartner digital twin will be used by 50 percent of the industries in 2021. This will result in a 10% improvement in operational efficiency in these IoT-enabled organizations. The digital twin technology is the most important Industry 4.0 technology that is available today. 

It helps in automating decision-making processes, providing critical insights into dynamic recalibration of products and other equipment in the industries, monitoring the manufacturing processes and production lines, etc. 

The digital twin technology helps in monitoring manufacturing components, assets, and critical processes in real-time. Also, it helps in improving OEE (Overall Equipment Effectiveness), increasing product quality, enhancing traceability, reducing wastage and boosting overall efficiency.

Main Data Elements in Digital Twin Technology: Key Benefits For Improved Innovation

There are three main elements in digital twins such as Past, Present and Future Data that improve efficiency in IoT-enabled industries. The past data is the data from the previous performance of individual machines etc. Present data is the real-time data from sensors, whereas the future data is the data received from machine learning algorithms and various inputs from engineers. 

The key benefits of Digital Twin IoT enabled industries are as follows:

• Automated Insights

It is important for an IoT-enabled environment to understand the relationship between different types of data within its network. This IoT data can be extracted and enhanced in the form of knowledge graphs. This helps in automating processes and improving decision-making. 

• Increased ROI Generation

A decline in revenue is mainly due to the downtime of machines. The digital twin technology can reduce downtimes, prevent failures, and increase the life-span of machines. This not only improves productivity but also brings down the operational costs significantly and improves revenue generation. 

• Predicting Failures 

Digital twins provide a platform that enables IoT-enabled industries to be prompted constantly about production, operation and management activities. The virtual testing platform that it provides, simulate the real-world data into critical and meaningful insights. In addition to being a scalable solution, it also self-diagnoses problems. This makes it easy for industries to make human-machine interaction efficient and productive. 

• Digitizing The Whole Industry Ecosystem

There is a rapid adoption rate of digitizing operations by industries day-to-day in order to achieve positive business outcomes. This is made possible with the steady data flow from the environmental and operational sectors of the IoT-enabled industries. 

This up-to-date and personalized data maximize profitability and productivity. In addition to being a high revenue opportunity, the digital twin technology also digitizes the working assets and processes in its entirety. 

In a nutshell, the benefits that can be leveraged from digital twin technology for IoT-enabled industries are as follows:

• Reliable operations and management of equipment and production lines
• Increased Overall Equipment Effectiveness or OEE achieved via reduced downtime.
• Increased ability of customers to remotely configure products.
• Significantly reduced maintenance costs due to preventive measures taken that aid in finding out chances of failures or machine breakdown, etc.
• Improved production cycles leading to reduced downtimes.
• Better productivity
• Considerably reduced risks in areas of product availability, product failures, services, maintenance, etc.
• Provides critical insights of past, present and future data in real-time environments.

The globe is yet to witness over 50 billion connected devices by the time period of 2020-2030 and over 7 billion customers using the web worldwide. 

For an immersive experience on how to transform your IoT-enabled industry or business with the Digital Twin technology, call us right away. We will help you gather brilliant strategies on fostering innovation with specific digital twin models!

How Machine Learning Edges Us Closer to Paperless Office?

Paper! Paper! Everywhere! Until recently you couldn’t imagine an office without paper. But today, Machine Learning allows you to print, sign, fill and scan digitally. It eliminates the hassle of handling multiple paper documents and helps organizations in converting to a paperless office.

In this blog, we will discuss how ML is influencing the modern workplace, the importance of paperless office and the industries which are seeing a tremendous impact through paperless technology.

The Role of ML in Achieving a Paperless Workplace

Machine Learning (ML) which is a subset of Artificial Intelligence (AI), is a science of software application where the program can learn to provide accurate outcomes without detailed coding. Through reinforcement signals, the software is able to “learn” the best possible approach to achieve the desired goal. Machine Learning algorithms are being trained to take on collaborative business processes and workflows for automation. This enables employees and the organization to go digital. 

Machine Learning replaces huge filing cabinets and the laborious process of searching for the right information. To find information easily, to collaborate and manage a business more effectively, ML uses powerful search and discovery tools. Since computers have the ability to process calculations, scan large amounts of data, and assess probabilities in a matter of seconds, Machine Language (ML) is proving to be an extraordinary innovation that will greatly impact the workplace. Let us consider some aspects of office organization and how ML is superior to the traditional paper workflow. 

Related Reading: AI and ML are revolutionizing software development. Here’s how!

• Efficient Document Organization

You save time in searching for documents. Information is readily accessible to all employees. Restricting access to confidential documents is made easier. You could access digital documents from anywhere which facilitates remote working. The origin of digital documents can also be traced easily.

• Enhanced Security 

Customers are often concerned about data protection. This requires that companies provide greater security beyond paper shredders and locked filing cabinets. The digital format offers greater document security. Since it is inexpensive to create backups, it is easier to retrieve lost or stolen data. 

• Lower Overhead Costs

Research estimates that an office worker makes more than 60 trips per week to the printer, fax machine, and copier. Digitizing documents eliminates those trips as well as the need to buy expensive equipment and pay for their maintenance. This has a direct impact on reducing operating costs. Digital documents could be sent across by electronic mail, saving postal costs. 

• Lesser Storage Space

A paperless office software frees up space. Companies now can archive everything on private company servers or in the cloud. Jonathan Velline, executive vice president for ATM banking and store strategy at Wells Fargo, talks about the benefits achieved by utilizing paperless document management tools and wireless devices: “It’s a very efficient use of space for us. In a 3,000 square-foot store, we would have an area for full-service banking and a separate area for self-service banking. Here we fit it all in one place.” Having a fully integrated paperless system, employees don’t have to have designated offices. Mini work areas inside the store are more than enough to digitally access customer information and any other details required. This way, Wells Fargo, reduced their office space to three times smaller than the average location.

Related Reading: You may also like to take a look at the top AI trends of the year!

How has Machine Learning Helped Industries to Go Paperless?

Machine Learning has found application in many industries and has helped them in going paperless. Let’s consider three such formerly paper-heavy sectors – legal firms, the automobile industry, and the insurance sector:

Legal firms

ML facilitates greater efficiency and productivity by allowing a lawyer to shift his focus from labor-intensive tasks to core functions like counseling, analysis, and advocacy. Since it is capable of eliminating the laborious process of managing and reviewing boilerplate documents within legal contracts, it allows time for attorneys to appear in court, advice their clients, and negotiate deals. ML can also generate alerts to provide advance notification regarding crucial dates in contracts, such as renewal dates. It can reduce the overall cost of litigation in many ways. It reduces the amount of time a lawyer spends on proofing a document and helps locate relevant information quickly. Use of computer algorithms also helps an attorney identify relevant information that is buried in electronic documents. ML is further equipped to provide a paper-free trial for legal firms. 

Automobile industries

Machine Learning enables machines and devices to replicate the way humans learn. This has enabled great strides in the automobile industry in terms of supporting a paperless office. Machine Learning is also capable of generating highly sensitive autonomous systems that can speed up the process of filing claims if an accident occurs, eliminating the time consuming and paper-heavy process of filling up elaborate forms.

With ML algorithms, the automotive industry is set to have various features like automatic braking, pedestrian, collision avoidance systems, and cyclists’ alerts. It also supports dealers and manufacturers by enabling a paperless update of the vehicle’s firmware. Through the cloud, a diagnostic system can communicate any problems by sending performance data directly to the manufacturer or schedule repairs. 

Insurance

Insurers are using Machine Learning to boost customer service, increase their operational efficiency, and even detect fraud.  ML can improve the process of insurance and automatically move claims through the system. With sophisticated rating algorithms, companies are able to fit in most risks as long as they find good pricing. ML can support agents in classifying risks and calculating accurate predictive pricing models. Tools powered by ML, help consolidate volumes of highly varied data such as membership and provider data, insurance claims data, benefits, and medical records without the use of paper. These solutions can process and structure data with insights leading to a higher quality of care, costs reduction, and fraud detection.

Insurers can draw insights from data about behaviors, individual preferences, lifestyle details, attitudes, and hobbies to create personalized products such as loyalty programs, policies, and recommendations. 

Machine Learning- Deciphering the most Disruptive Innovation : INFOGRAPHIC

Go Paperless Now!

The call to move to a paperless office is getting more urgent every day. To make this transition easy, we can help your organization reap the best benefits of Machine Learning.  Give us a call and let’s talk!

How Face Recognition Apps Are Defining The Future Of Competitive Industries?

There has been a lot of talk about Face Recognition Apps recently. It has received accolades for its use in enhancing security as well as flak over privacy concerns. Speculations aside, there is no denying that face recognition software has revolutionized the way we perceive technology. It is no longer a faraway concept as it finds a place in our pockets through mobile technology.

In this blog, we will look at the technology behind face recognition software, what makes it tick and how it has found application across industries.

What Is A Face Recognition App?

Face recognition is a biometric technology that creates a face print of an individual by mapping out his or her facial features mathematically. This face print is stored and used to compare a digital image of a person verifying their identity.

This mapping is done by identifying 80 nodal points on a human face. These nodal points are used to measure different variables of the face. The width of the forehead, the length of the nose, the shape of the eyes – these measurements are captured on a digital image of the person’s face and stored as a face print. Deep learning algorithms are then used to identify a person in comparison with the face print.

This technology has been used in various ways from automatic photo tagging by apps like Facebook for authentication and identification by Apple’s iPhone X. The way in which Apple has used this technology is interesting. Face ID technology, which allows users to unlock their phones using the stored face print, is designed with 3-D modeling. The software compares over 30,000 variables to fine-tune recognition capabilities. This face print or Face ID can be used as authentication for purchases done with Apple Pay and other Apple stores. Amazon Rekognition, Google Cloud Vision API and other image analysis APIs can be now used to add facial recognition capabilities to other applications.  

The inclusion of technologies like augmented reality, mixed reality and more have made face recognition software a powerful force. At Fingent, we developed a mixed reality application using Microsoft Hololens. This application helps in the identification of a person and also links the face print to the biodata of the person. It will also be able to capture images and compute similarities between the captured image and all the other images in a secure database.

Read More: The future of communication and security using augmented reality.

The Role of Face Recognition Apps in Safety and Protection

According to a Javelin Strategy and Research study, identity fraud hit a record high with 15.4 million U.S. Victims in 2016 and an increase of 16 percent from previous years. In a connected world where such vulnerabilities exist, face recognition software is proving to be an invaluable asset. The software is helping law enforcement and corporate to put a name to the faces of criminals who have been playing havoc with stolen identities. Some applications of face recognition software in ensuring safety are:

• Identity validation at ATMs and prevention of identity theft with photo IDs.
• Face recognition surveillance systems in schools to protect students from expelled students or parents who have been flagged as dangerous.
• Equipping law enforcement personnel with identification of criminals and contextual data to warn them of dangerous persons before they approach offenders.
• Automated facial recognition (known as AFR) helps in forensic investigations by identifying individuals on surveillance cameras and videos, as well as in recognition of dead/unconscious individuals at crime scenes.
• Protecting retailers from shoplifters by warning security personnel of known criminals with a record. It also helps them avoid potential violence in the store by warning them when dangerous criminals or disgruntled former employees enter.

How Various Industries Can Benefit from Face Recognition Apps

Apart from ensuring safety and prevention of identity theft, face recognition software has many commercial applications as well. Many organizations across industries are recognizing the vast potential of face recognition apps and exploring different ways to capitalize on its features. Let us look at the Healthcare and Retail industries as an example.

Healthcare

Healthcare is constantly making giant strides with technology and facial recognition is contributing in unexpected ways. Researchers from the National Human Genome Research Institute (NHGRI) in the United States have come up with a face recognition system, which can diagnose a rare genetic disease called DiGeorge syndrome. People with this syndrome exhibit particular facial anomalies, which give them characteristic expressions that can be detected by facial recognition software. Despite the many challenges associated with effective detection, the team has developed software with an accuracy of 96.6%.  

Another example of face detection software being used in healthcare is the facial recognition app developed by Listerine. This app enables a blind person to detect when somebody is smiling at them, by setting off vibrations when the face recognition app detects a smile. This helps the blind respond better in social situations, thus contributing to their quality of life.

Speaking about the further possibilities that technology can bring to healthcare, Christoffer Nellaker, of the Medical Research Foundation’s Functional Genomics Unit at Oxford says: “A doctor should in the future, anywhere in the world, be able to take a smartphone picture of a patient and run the computer analysis to quickly find out which genetic disorder the person might have”. This is already coming true with the help of face recognition.

Related Reading: Check out how modern healthcare is revolutionizing with automation.

Retail

Retailers have been using augmented reality to improve the customer experience for a while now. The retail giant Sephora has gone one step further and added a live 3D facial recognition feature to its Virtual Artist application. This enables a more accurate facial tracking and rendering, allowing users to virtually try on Sephora’s various products while they are moving in real time. Parham Aarabi, CEO of ModiFace, which is the developer of this function for Sephora says: “We believe the ability to see yourself with products can impact sales online … and thus the integration on Sephora will, based on our expectation, result in increased conversions and user engagement.” The goal with this move is to enable customers to try on their products in a fun and more interactive way. The accuracy enabled by this technology will go a long way in enhancing the customer’s experience and boosting sales.

By using face recognition software in making educated guesses about a potential customer’s gender, age, etc., big retail giants are optimizing their ad campaigns to specific target audiences. Such advertisements are more effective as they help deliver a targeted message that has a powerful effect on consumers. An example is the “Because I’m a Girl” campaign rolled out by children’s charity Plan the UK. The charity created bus billboards, which would scan the viewer’s face and display an ad depending on the viewer’s gender. This was done to highlight the plight of women who are denied rights based on their sex. Brands like Virgin Mobile, Nike and others have also used face recognition software to create a more immersive ad experience for their customers.

Related Reading: Find top ways to leverage smart IT solutions for your retail business. 

Implementing Face Recognition Technology

Face recognition software is closer to home than we think, and it is apt to look at ways in which your company can capitalize on its capabilities. Talk to us and let’s discuss how.

Impact of Blockchain On Education.

Through its tenets of decentralization, transparency, and security, Blockchain has created a new type of internet. It has radicalized the way transactions occur and continues to make great strides in virtually every industry imaginable. Although best known for Bitcoin and Cryptocurrencies, the scope of Blockchain technology doesn’t end there by any means. It has found application in Finance, Healthcare, Real Estate, and many more industries.

Related Reading: Check out these digital innovations that can help you conquer business competitions of 2020.

In this blog, we will discuss how blockchain technology can have a significant impact on Education.

What Is Blockchain And How Is It Creating an Impact?

The word blockchain comes from the core principles of this technology, where secure blocks of data are bound together in chains using cryptographic principles. The record or ledger of data is time-stamped and immutable and is managed not by a single authority but by a cluster of computers. This enables a verifiable and decentralized record of transactions between two people.

What makes blockchain unstoppable is that this record is public and distributed between many computers called nodes. This allows for validation of the data from all the computers in the network, making it open and transparent, at the same time ensuring that no single entity controls the flow of information or transactions. A vital aspect of this information flow is that digital information can never be copied, only distributed. This makes the blockchain technology a fortified channel for information flow.

Let us look at a few reasons why blockchain technology is becoming one of the most impactful technologies today.

1. Unmatched Security

Transaction verification is one of the key aspects of blockchain technology. A transaction must be requested through a wallet and sent to all the computers in a blockchain network. Each of these nodes or computers must verify the transaction against a set of predetermined rules in that network. The information is then stored in a block and encrypted with a hash. Once this hash is verified by the nodes, the information stored in that block is permanent, immutable and secure. Any alterations to the data by hackers ultimately alter the hash and the entire chain of transactions linked to the hash. This means that the information cannot be altered or misused by anyone. Another added layer of security is Public-key cryptography, where there are two keys – a public key, which others can know and a private key exclusively for the owner. This way every transaction is secure and critical information required by financial services, governments, and other entities are protected.

2. Better Transparency

Blockchain technology makes transaction histories transparent. Being a type of distributed ledger, the nature of the blockchain technology permits changes to be made only through the consensus of all network participants who share the same documentation. Even a single change in the transaction record would mean that all subsequent records will have to be altered. The change will also require the collusion of everyone in the network and that means everyone is aware of any change. This ensures transparency and places a high level of accountability for everyone who handles the document. The transaction history also provides an audit trail of where the information originated from, and every instance of when transactions occurred and changes were made. This helps in ensuring the authenticity of the assets and prevention of fraud.

3. Increased Cost and Time Efficiencies

One of the main reasons for time and cost efficiencies with blockchain is that it cuts out the need for third-party mediation. Instead of relying on third-party intermediaries for verification and the movement of information, blockchain uses cryptology to enable direct transactions between two parties.  Proving the authenticity of ownership of an asset is done through the blockchain and the nodes in the network instead of the time-consuming process of knocking on the doors of central authorities or other intermediaries. Recordkeeping through a single ledger also cuts out the clutter of error-prone manual processes, thereby saving time and money.

Related Reading: Read on to know how Blockchain is reshaping the supply chain industry. 

Blockchain Revolutionizes Education

As discussed, security, transparency and time and cost efficiencies are some of the reasons why blockchain has found application across industries. In the words of Don and Alex Tapscott, authors of Blockchain Revolution (2016): “The blockchain is an incorruptible digital ledger of economic transactions that can be programmed to record not just financial transactions but virtually everything of value.”  

Now let’s see how this applies in the field of education.

1. Student E-portfolio

The importance of credentialing in the field of education has become more apparent in this day and age where holding a degree just doesn’t cut it anymore. Employers want to see evidence of what the student is capable of outside academic goals like is obtaining a degree. Speaking about the need for universities to keep up with this demand, David Schejbal, the Vice President and Chief of Digital Learning of Marquette University, says: “What we really need is a broad set of credentials that are able to provide the kind of just-in-time learning that many folks need throughout their lives. We need transcripts that reflect transcripts that help students document in some verifiable way, what they’ve demonstrated they can do.”

Blockchain makes this possible by providing secure and verified credentialing and record keeping of student information.  This is provided as a model where all of a student’s competency indicators are collected and shared securely. These indicators will include badges, certificates, letters of recommendations, citations and other details which add to the credentials of a student.

The Ledger Project is an interesting concept that looks ahead at a revolutionized education system in the year 2026. In this scenario, all your learning credentials are tracked on “Edublocks” through blockchain technology. This will help employers match their exact needs with the right student candidate and also help students obtain scholarships and funding for their education.

Blockchain is finding a practical use in this context, even today as major players like Sony Global Education with its use of blockchain to securely share student records and MIT with an open standard for verifiable digital records.

2. Cost Savings on Courseware and Research material  

Another area where blockchain can be useful in education is in making courseware accessible and affordable. One way is in cutting out intermediary fees in the purchase of software. EBooks, for example, can be fitted with blockchain code and shared through the network. This will eliminate the fees charged by portals like Amazon and credit card fees. The books could be accessed straight from the authors themselves. This would mean major savings for both students and authors. Video tutorials and much more can be accessed this way.

3. Copyright And Digital Rights Protection

The unmatched security provided by Blockchain is an asset when it comes to protecting intellectual property. WIPO’s Patent Cooperation Treaty (PCT) passed a record-breaking filing mark in 2018 with 253,000 patent applications. This was an increase of 3.9% in 2017. The amount of intellectual property being created is extraordinary and many researchers, academics and students are contributing to the innovation pool daily. Blockchain will help them create, share and control their intellectual property in the way that they want. San Jose State University is an example of how blockchain is being used to create “community content repositories”. With its Library 2.0 movement, the university is enabling effective curation of digital contents and protection of digital rights.

Related Reading: Check out how Fingent helped a non-profit organization digitize the education system. 

There are many other ways in which blockchain technology is influencing the Education sector. Reach out to us and find out how this can be leveraged for your company.

Artificial Intelligence (AI) is considered to be one of the most significant disruptive technologies today. More and more businesses are already realizing its benefits. Gartner’s 2019 CIO survey revealed that the percentage of companies implementing AI increased by about 270 percent over the last four years, and 37 percent in 2018 alone.

Leveraging the power of AI to enhance your existing business applications isn’t nearly as complicated as you might think. You don’t need a billion-dollar budget to implement AI-powered applications. In fact, small and midsize businesses (SMBs) today are cutting costs and delivering great customer experiences with AI-powered applications—and they are competing with giant companies at scale.

Here’s a look at how you can enhance your existing business applications with AI:

Enhance CRM Apps with AI

Incorporating AI into your current Customer Relationship Management (CRM) system, for instance by using chatbot or automated live chat support, will allow your company’s helpdesk to provide better, faster and more dynamic responses. It will also help you reduce the man-hours needed to resolve queries and help you build better engagement and customer trust. And because the AI-powered CRM system provides predictive insights, you can automatically recommend similar products or services a customer may be interested in.

Related Reading: Unconventional Ways Artificial Intelligence Drives Business Value

Streamline Supply Chain with Machine Learning

Machine learning (ML) allows your system to discover patterns in the supply chain data using algorithms that automatically identify the factors that contribute to the success of your supply networks, while constantly learning in the process. ML algorithms and the applications running them can analyze large, varied data sets in no time, improving accuracy in forecasting supply and demand. If applied correctly within your SCM work tools, ML could revolutionize the agility and optimization of your supply chain planning.

AI-Powered Recruitment Apps

Artificial Intelligence is expected to replace 16 percent of Human Resource (HR) jobs within the next 10 years, according to Undercover Recruiter. Integrating AI into your existing recruitment processes or tools could help your company’s HR department find the right candidate or the best fit faster and easier, thereby saving you time and money. AI-powered video interview tools, for instance, can utilize biometric and psychometric analysis to evaluate your applicants’ tone of voice, micro-expressions, and body language.

Related Reading: AI To Solve Today’s Retail Profit Problems

Improving Cybersecurity System with AI

Given the data breaches and cyber-attacks that have hit headlines in recent years, integrating AI into your current security system is vital to protect consumer data, improve trust and deliver true business value. About 71 percent of companies in the US plan to spend more budget on AI and machine learning in their cybersecurity software this year.

AI not only improves your company’s existing detection and response capabilities but also allows new abilities in preventive defense. It enhances and streamlines your security operating model by reducing complex, laborious and time-consuming manual inspection and intervention processes. Because the AI-powered cybersecurity system can self-adjust and learn data over time, you can automatically detect and block cyber-attacks and fraud.

Enhancing Space Exploration with AI

Another area where the application of AI has great potential is exploring outer space. NASA has plans to look for life on other planets, such as Mars, in the very near future. In their Mars 2020 initiative, they will use AI to explore Mars in greater depth, which includes looking for alien lifeforms. Most of us are at least slightly familiar with or aware of NASA’s Opportunity rover, which wrapped up a 14-year Mars mission when it quietly went dark in February 2019. Opportunity, also known as “Oppy,” found evidence that Mars at some point was home to water — a huge discovery.

Going forward with Mars 2020, NASA’s Mars Exploration Program will continue its use of AI for space exploration. In ongoing efforts to evaluate whether Mars is (or was at some point) habitable for humans and other animals, the Mars 2020 rover is equipped with a drill it will use to collect samples of rock and soil. It will store these samples in special tubes that will be collected by a later NASA mission. Read more about the artificially-intelligent robotic arm that will make it all happen.

Related Reading: Industry experts weigh in on the adoption of AI and ML in software development

Taking Your Existing Business Applications to the Next Level with AI

New AI frameworks and tools make provisioning AI capabilities more feasible than ever before. Working with a development partner who has the data science and AI technology experience, creating or updating a business application with AI can be started rapidly, take less time to code, and the resulting application placed into service sooner. Nor would it be necessary to staff for these hard-to-find resources for the long term.

Related Video: Artificial Intelligence – How to navigate AI

5 Technology Trends Every Travel and Tourism Business Needs To Invest In 2019

If we look at the sheer number of customers involved, the travel and tourism sector is one of the world’s largest industries. Back in 2017, it was a USD 1.6 trillion industry worldwide and over 1.32 billion international tourist arrivals were recorded worldwide according to emigration agencies. With such a phenomenal target audience base, businesses that want to flourish in this sector from hotels to travel companies to flight and cruise operators are continuously seeking new differentiators to win customer loyalty and survive profitably in the face of intense competition. And the competition is not just from peers in the industry.

Today, there are thousands of technology companies that have transformed the conventional travel and accommodation experiences for the common man by shifting the power of choice to the consumer from the hands of the service provider. To remain viable, traditional players in this industry have also shifted their investment priorities to technology that helps them provide better services with lower costs.

There has been a paradigm shift in how the travel and tourism industry works. What was once a monopoly of travel agents, today an end customer has the freedom to chart their own travel itinerary, arrange every necessary and ancillary service throughout their journey and ensure hassle-free travel experiences anywhere in the world.

The best part is, they can accomplish all this from the comfort of their homes using just their mobile phones. The proliferation of smartphones and a large digital savvy guest base necessitates players in this industry to continually invest in technology platforms that help them connect with potential customers across all channels, be it booking offices or online portals.

Today, we shed light on the top 5 emerging technology trends that travel and tourism-related businesses need to keep a close watch and invest wisely if they want to remain successful. Here are our picks:

1. Mobile Friendly

Did you know that over 47.96 percent of global web page views have been from mobile devices alone? This implies, that irrespective of which travel or tourism service you offer, you need to ensure that every presence you have for your business on the internet needs to be mobile friendly. Additionally, businesses need to ensure that they offer customers access to critical services on their premises through smartphones. An example would be a hotel offering customers to book ancillary services like spa, cabs, recreational activities, restaurant, and in-room dining services, etc., through a mobile app rather than having to call up the reception to do so.

Check out the video to learn more about how hotels are embracing technology to provide better customer service.

This video is made using InVideo.io

Some of the world’s most premier hotel chains have gone one step further by creating smart room keys that help guests unlock their rooms with just their mobile phones or a wearable device like a smartwatch. Even more, if such services can be offered by integrating the hotel’s technology back-end with popular services that users already use will ensure greater customer satisfaction as they need not download another app on their mobile phones to use the new feature.

Related Reading: Find how realtors are winning tenants with innovative mobile apps.

2. Artificial Intelligence

Gartner predicts that by 2020, consumers worldwide will handle 85% of their interactions with a business without the need of a human agent. For the travel and tourism sector, customer engagement and the subsequent experiences are critical for continued success. AI can be a game changer in this regard. By serving multiple roles ranging from a virtual assistant or chatbot, AI enabled platforms to help businesses keep their businesses open to customer queries 24 X 7 without dedicated human staff.

Considering the fact that the travel and tourism industry is a global sector with business opportunities available without time zone restrictions, AI becomes even more special. By using machine learning, AI systems can study user behavior and offer automated recommendations and services during interactions for booking a cab or tickets to a nearby destination and so on.

AI can also help businesses automate much of their intense manual data management jobs like generating reports for management, staying compliant with local and regional laws, facilitating verification of guest background and biometrics and much more. The list is endless and in the coming years, AI will turn into a significant contributor to profits for key players in the travel and tourism industry.

Related Reading: Read on to know the top artificial intelligence trends of 2019.

3. Immersive Visual Experiences

What if you could offer a virtual tour of your hotel or resort or a popular tourist destination where your business operates, to a potential customer in another country? Well, this is possible today, thanks to the advancements in immersive visual technology like augmented reality (AR), virtual reality (VR) and mixed reality (MR). It can be used for virtual simulations of travel destinations and accommodation facilities and even for interactive content marketing campaigns. With hardware costs going south every year, more users would buy devices that facilitate such experiences.

The popular Oculus Rift that had a hefty price tag of $799 when it launched in 2016 now sells for just $199 and this is an indication that hardware hindrances will not deprive AR, VR and MR technologies of their worth in the coming years. Businesses can offer interactive opportunities for other ancillary service providers to market their services in their properties like for example, a hotel chain, allowing AR-enabled shopping from popular brands for their guests or running promotional campaigns of nearby attractions that guests can explore virtually before making a decision. The possibilities are limitless.

Related Reading: Check out which technology has a better future: AR or VR

4. Internet of Things

Today, technology is moving from the bounds of computers and smartphones and integrating into almost every physical environment surrounding us. The Internet of Things (IoT) paradigm has opened new possibilities for improving customer experiences considerably. The travel and tourism sector too can leverage the potential of IoT to serve their customers more efficiently. From hotels offering a smart room environment controls to guests and airlines facilitating smooth check-in and boarding through beacons within airports, the number of offerings in this segment is numerous.

With the advancement made in hardware sensors, it is possible to gather a large volume of data from a customer or potential customer’s physical surroundings and businesses can use this data to offer personalized services. With an increased focus on data security, today’s IoT platforms will assure end users of personalized services without the risk of unauthorized access by imposters. From an operational standpoint, businesses such as airlines and hotels can use IoT platforms to automate several key operational tasks such as maintenance activities to improve their efficiency, save costs and reduce manual labor risks in the long run.

Related Reading: Read along to know where and why should you invest in IoT.

5. Big Data Analytics

From the huge gamut of data generated by guests and travelers, businesses in the travel and tourism sector can derive insights that help them make the best decisions for growth. This is facilitated by powerful big data analytics platforms that are today available even on a subscription basis. This makes the proposition sweeter for even smaller businesses as they can now compete with the giants in their respective business community by gaining vital knowledge about customer behavior, their spending habits, and their interests.  

By analyzing data on past travel experiences, hotels and travel companies can provide personalized recommendations to customers and aid their decision-making process considerably. These systems allow travel companies to suggest the most profitable itineraries for both them as well as the customer making it a win-win situation for everyone. It also allows them to segregate travelers, according to several criteria such as cost preferences, location preferences, interests and much more. This allows them to create personalized marketing and promotional campaigns for each segment and gain more business opportunities.

Related Reading: Check out how big companies are using Big Data to boost business

The travel and tourism sector will undoubtedly rank among the largest in the world when it comes to investment potential. However, the future of this industry will largely be decided by who makes the wisest technology investment decisions among competitors. By converging human interactions and technology, businesses in this sector can serve their customers better and run their infrastructure smarter.

The choices are numerous and it requires an expert advisory partner for travel and tourism companies to realize the full value from their technology investments. This is where our consultants can be your differentiator. Talk to us today to know how your business can survive and succeed in the age of digital disruption by investing intelligently in technology that matters most to your business.

Digital Tools That Can Improve the Future Of Healthcare

Health Care providers understand that they need to up their game. This is the digital age and consumers are looking for a hassle-free digital front-end experience when interacting with healthcare providers. They are more aware and are used to the conveniences afforded by online banking, personalized shopping and other aspects of CX provided by retailers and the service industry. They expect the same when it comes to health care.

True care redesign is what we are talking about. This involves much more than revamping your website or providing updates. It means high-quality, effective, accessible and affordable health care through digital tools. The future is here, and health care providers must keep up.

How Digital Transformation Is Improvising Healthcare Services

A McKinsey report showed that “total EBITDA in the healthcare services and technology market has the potential to increase from $35 billion in 2016 to close to $50 billion in 2021. These figures suggest a compound annual growth rate (CAGR) of approximately 7%, continuing the trajectory these players have experienced in recent years.”

This shows the growing role of technology in healthcare. Technological advances like advanced analytics, IoT (Internet of Things), interoperability and machine learning have radicalized the healthcare sector and opened up new possibilities that were unfathomable in the past. The same McKinsey report stated that these advances “present important opportunities to address the half a trillion dollars of annual spending resulting from low productivity and waste.”

Apart from this, technology in the healthcare sector is being re-ordered by tech-enabled customers to achieve the following:

• Pricing transparency

Today’s consumers value options and being able to get value for their money. Pricing transparency applications and online scheduling tools allow consumers to sift through different healthcare providers. Consumes value this as they no longer have to settle for the limitations in benefits or exorbitant prices in healthcare.

• Accessibility

Technology has now made it possible for people to have access to and control their health data. As befitting an informed health consumer, they can use information like patient history, medical records and other details as they choose. This way, digital tools are breaking the information asymmetry in healthcare.

• Preference

Digital tools are placing healthcare in the palm of our hands. They have made it possible for consumers to manage their healthcare according to their preference. They can now monitor and manage any aspect of their health and healthcare spending in the way that they prefer.

• Convenience

A study conducted within Delaware-based Nemours Children’s Health System’s pediatric sports medicine practice compared the satisfaction rates of telemedicine patients in comparison to patients who opted for in-person consultations. The results of the study showed that those who opted for telemedicine experienced shorter waiting times, and saved more time and money (average of $50). The study went on to report that 99% of respondents said that they would recommend telemedicine to other families and 98% said that they would opt for telemedicine again. Consumers obviously value this convenience and telemedicine is rapidly gaining ground.

The impact of telemedicine and digital tools is being recognized by governments as well. The Creating Opportunities Now for Necessary and Effective Care Technologies (CONNECT) for Health Act of 2017 was reintroduced this week and its focus is to give healthcare providers the freedom to experiment with telehealth in alternative payment models and incentive programs. The bill also furthered the expansion of remote patient monitoring programs for chronic care, underserved and remote populations. Sen Ben Cardin (D-Md.) who supports the bill says: “Greater use of technology to connect patients and doctors will benefit both with better outcomes, as well as more timely and efficient use of resources.” The outcome of the bill was estimated to be government savings of at least $1.8 billion over 10 years, offsetting projected costs of $1.1 billion. 

Digital tools that can improve the future of healthcare

Digital tools are reshaping the landscape of healthcare in a significant way, much beyond just reducing wait times and costs. Technologies like Big Data, IoT and Artificial Intelligence have contributed much in the healthcare sector, with digital tools being designed for diagnosis, consultation, preventive medicine, drug testing and much more. With software that processes data and “learns” how to apply it with the help of machine learning and AI, the possibilities are endless.

Case in Point: Ultronics

Ultronics is a digital tool that has been developed by researchers at John Radcliffe Hospital in Oxford, UK. With the help of Artificial Intelligence, this tool has the potential to radicalize the diagnosis of heart disease and improves diagnostic accuracy by 90%. Ultronics analyzes nearly 80,000 data points from every echocardiogram image and renders a near perfect diagnosis that could save millions of lives and has been predicted to save the UK’s National Health System GBP 300 million a year.

Now that’s just the beginning of what digital technology could bring to the table in the future of the healthcare sector. Here are 5 types of digital tools that are gaining popularity in the healthcare sector now:

1. Self-service tools

These tools help in streamlining patient appointments with the doctor and include features like online appointment scheduling, electronic payment, auto-renewal of prescriptions and more. These tools give patients a way to manage their health without the hassle of dealing with the administration.

Further Reading:  Check out how Fingent helped streamline healthcare operations with an online service platform.

2. Wellness tools

These tools include technology that helps you monitor the status of your health and maintain your wellness through fitness coaching, real-time consultation and more. These include apps as well as wearable technology that helps people stay on top of their health goals.

Applications based on this concept help users schedule consultations, calculate fitness levels, schedule sessions, set goals, generate exercises and record performance and change exercise plans accordingly.

Further Reading: Read more about how Fingent helped create a fitness Regimen app for trainers.

3. Clinical transparency tools

These tools are designed to decrease information asymmetry and give consumers the necessary data to make informed decisions with regard to their healthcare. By giving patients insights into the performance of different providers and a transparent view across disciplines, these tools help in clinical decision making.

A good tool will have interactive, visual graphs linked across multiple disciplines, real-time access to vital information, detailed analysis of performance across parameters, and highlight key performance issues and indicators.

Further Reading: Read on the case study to know how Fingent implied Data Visualization to improve hospital performance.

4. Financial transparency tools

These tools will give consumers access to the different financial aspect of health care, including options in insurance, fees charged by different health care providers and more. This will help them compare the prices and benefits offered and make informed financial decisions.

Further Reading: Read on to learn how automation is revolutionizing modern healthcare.

5. Remote Monitoring tools

These tools allow for effective remote monitoring and care and seamless e-visits with providers. With these tools, a doctor can monitor the progress of a patient, assign reminders and tasks for the patient and engage with caretakers for better health care.

Further Reading: Find how Fingent’s healthcare technology solution helped improve collaboration between doctors, patients, and patient caregivers. 

Join The Digital Revolution in Healthcare

“The reality out there is the system is complex, and we all own a part of that, whether you’re on the payer side or the provider side,” says Gregory Brown, a divisional senior vice president at Health Care Service Corp. “We need to invest in our digital capabilities in a way that will advance simplifying the system and help educate our consumer base out there.”

Fingent has worked with clients across the healthcare sector to achieve this goal. Give us a call and get set to join the digital revolution to better healthcare.