Enterprise Mobility App Boosts Driver Engagement and Efficiency
Challenges:
Drivers were restricted to desktops, unable to update real-time information, faced administrative lags, and struggled with timely information dissemination.
Industry
Logistics
Solutions:
A mobile app replicating the driver web portal for real-time updates, efficient communication, and instant notifications on Android and iPhone.
Results:
Improved communication with 10,000+ drivers and saw a 60% increase in employee satisfaction shortly after adoption.
Locations:
US
About the Client
SCI LLC, headquartered in Queensbury, NY, is a leading third-party administrator specializing in transportation and logistics services across the United States. With over 11,000 contract drivers supporting 400+ clients nationwide, SCI provides a web portal enabling seamless registration and management of drivers and client information.
Partnering with top providers, SCI offers comprehensive solutions, including background checks, vehicle rentals, and discount programs.
Case Overview
SCI LLC serves as the premier third-party contract administrator for general contractors of independent owner-operators in the courier and light trucking industries. Facing challenges with desktop-centric operations hindering communication and real-time updates for drivers, SCI sought an enterprise mobility solution.
They partnered with Fingent to build a mobile application that replicated the drivers' web portal and restructured their operational processes.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Access
Drivers were restricted to using desktops, causing inconvenience and inefficiency.
Communication Delays
Interaction with drivers depended on their availability to access the web portal on a computer, leading to significant delays.
Administrative Lag
Waiting for computer access to update personal and vehicle information caused administrative headaches and lags.
Unable to Update Real-Time Information
Drivers couldn't promptly update real-time information, such as insurance details.
SOLUTION
Fingent's Role in Improving SCI LLC's Operations
Mobile Accessibility: A mobile app for Android and iPhone to enable drivers to update personal and vehicle information in real time.
Document Management: Use the mobile camera to upload essential documents such as licenses, permits, insurance certificates, etc.
Vehicle Management: Activate/deactivate vehicles, track active vehicles, and receive updates on vehicle status and earnings.
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BENEFITS
Making an Impact on Client Success
Fingent helped transform SCI LLC's operations with an enterprise mobility app that yielded significant benefits across their operations and workforce, enhancing communication, boosting employee satisfaction, streamlining processes, and improving overall efficiency.
A significant boost in employee contentment shortly after mobile app adoption.
Simplified and streamlined driver registration process, increasing driver registrations
Improved driver retention rate and attracted more drivers through referrals
Freed up a lot of SCI staff, thereby improving accuracy and providing greater flexibility for customers
