Company
Easa Saleh Al Gurg Group LLC (ESAG)
Industry
Real Estate
Region
Middle East
Technologies
Sap Pm, Sap Mm, Sap Re-Fx
Requirement
A mobile-based solution that will enable Al Gurg to receive and route customer complaints directly to their core ERP (SAP) system.
Challenges
Manual procedures and paper-based forms limited their visibility into tracking service requests and optimizing field service activities.
Result
Three role-based mobile apps improved the Turn Around Time for customer complaints, reduced manual work, and increased profitability.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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