Custom Online Booking Software For An Outdoor Adventure Superstore
Challenges:
Tedious paper-based management of customer bookings depreciated the client’s service value.
Industry
Entertainment
Solutions:
A Custom-built Online Booking System
Results:
The custom-built online booking application with seamless integration allowed the client to streamline bookings from all locations from a single platform
Locations:
UAE
About the Client
Adventure HQ, an initiative of the Sharaf Group, is a leading outdoor adventure superstore in Dubai, UAE. Along with a wide range of professional gear and other 10,000+ sports products, the client offers adventure activities ranging from camping, biking, kayaking, and more.
The client company is a one-stop solution for all adventure and sports needs. However, as the brand became more popular, the client faced difficulty managing its online customer bookings for sports and adventures, resulting in miscommunications, delayed services, operational inefficiencies, and poor customer service.
Case Overview
The client realized an increased need to leverage modern technology. They wanted to scrap their traditional paper-based methods and implement smarter ways of operation. Bookings from various locations and channels were poorly handled, which led to low service quality and risked brand reputation.
Fingent helped the client custom-build an online booking application that enabled seamless integration of all the booking applications in use. This allowed all bookings to be centrally managed through one system, improving visibility and service planning.
CHALLENGES
Roadblocks Faced in the Existing System
Tedious paper-based workflow
Multiple channels for customer booking
Difficulty in managing customer bookings
Lack of visibility of the services booked
Difficulty in scheduling events and activities
SOLUTION
Fingent’s Approach - A Custom-built Online Booking System
Fingent developed an advanced online booking application to streamline Adventure HQ’s booking process. The application's seamless integration allowed the client to easily manage bookings from all locations through a single app.
Notes and reminders were initiated in the app to allow service efficiency
Availability tracker to instantly recognize available dates for selected services
Admin dashboards to ease booking management
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BENEFITS
Making an Impact on Client Success
Fingent provided the client with a simple-to-use system that eased their customer booking management. The system enabled easy tracking of available dates, streamlined staff scheduling, and effective user profile and role management, which enabled the client to offer quality services with fewer wait times.
Easy user profile and role management
Easy-to-use scheduler
Centralized management and enhanced visibility
Smarter operations and enhanced customer experience
