Custom-built Appointment Management System For Beauty Salons
Challenges:
An ultimate solution for all merchants, hairdressers, and beauty salons to manage appointments.
Industry
Beauty & Wellness
Solutions:
Appt Pro - A Custom-built Appointment Management System
Results:
The custom-built online booking application with seamless integration allowed the client to streamline bookings from all locations from a single platform
Locations:
US
About the Client
The client wanted an ultimate solution for merchants, hairdressers, and salon businesses to utilize an online tool to manage customer appointments easily. The tool could also be a medium to allow these small-scale beauty and wellness firms to improve growth and customer reach.
The client also envisioned the application to be able to allow users or potential customers to check service availability, schedule and reschedule appointments, share feedback, and more. This would ease the customer’s stress of booking appointments and keep them engaged and satisfied.
Case Overview
The client's objectives were clear! They needed an online tool to easily manage appointments for salons, hairdressers, and other beauty and wellness firms registered with the app. They not only needed a software product that could scale with time but also a medium for small-scale firms to reach a wider audience.
Consistent collaboration with the client enabled Fingent to understand the project's needs better. Fingent aimed to design a simple, easy-to-use application that could be utilized by anyone with minimum tech skills on the client side to manage appointments, clients, and reports easily.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in managing appointments
Challenge for customers to reach the right service
Difficulty in identifying available dates
Complexities in reporting
Lack of a proper system to manage customer feedback
SOLUTION
Fingent’s Approach - Appt Pro - A Custom-built Appointment Management System
Fingent developed Appt Pro, a booking app for beauty and wellness service providers. Through simple registration, users can utilize the app to search, filter by categories, view available time slots, and confirm customer bookings. The customer side supports scheduling, rescheduling, and canceling appointments.
Client management through emails and mobile
Feedback mechanism allowing service providers to manage customer reviews
Scheduling calendar appointments and management abilities
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BENEFITS
Making an Impact on Client Success
Appt Pro enables seamless appointment scheduling for beauty and wellness clients, enhancing customer satisfaction and engagement. Salon owners can efficiently manage bookings, view availability, and receive customer feedback, creating a streamlined process that saves time and boosts business growth. The solution supports scalability, allowing small-scale salons to expand their customer reach and improve operational efficiency.
Enhanced customer satisfaction and engagement
Streamlined process and efficient management
Expanded customer reach
A scalable and flexible product solution
