Custom VRS Application to Enable Seamless Communication for the Deaf Community
Challenges:
Overcome frequent crashes and instability in their desktop app, ensuring a stable platform for deaf users to make calls anytime.
Industry
Nonprofit
Solutions:
Developed a robust, native app for Windows and Mac, providing enhanced features and uninterrupted VRS connectivity for deaf users.
Results:
Empowered the deaf community to communicate effortlessly through calls without dependency, ensuring comprehensive accessibility and user independence.
Location:
Canada
About The Client
The client is a pioneering nonprofit telecommunications company committed to breaking down communication barriers faced by individuals with hearing loss.
Using Internet and mobile-based technologies, they provide real-time sign language interpretation during calls with the help of professional sign language interpreters. Their user-friendly portal provides free registration for those reliant on sign language, enabling them to make and receive calls independently.
Case Overview
The client’s Virtual Relay Service (VRS) application bridges communication barriers for registered users by connecting them with sign language interpreters. Originally, they relied on a wrapper app for desktops and laptops. However, it was prone to frequent crashes and performance issues, and they envisioned a more reliable native app for Windows and Mac.
Fingent addressed these challenges by developing a stable solution facilitating flawless communication in ASL or LSQ, empowering users with dependable access anytime, anywhere.
CHALLENGES
Roadblocks Faced in the Existing System
The existing desktop and laptop wrapper app was prone to frequent crashes and performance issues.
Bugs in the application adversely affected its stability and reliability.
Need for a stable platform to enable connectivity for deaf and hard-of-hearing individuals.
SOLUTION
Fingent's Approach: Native VRS Application
Developed a robust, stable application compatible with Windows and Mac for easy VRS connectivity.
Customized the app according to client specifications for optimal performance.
Utilize advanced tools for precise and efficient flight scheduling, minimizing delays.
Implemented a range of additional functions for enhanced user experience.
Ensured the app allowed registered users to make and receive calls uninterruptedly.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent developed a robust, native Windows and Mac app to enhance VRS connectivity for deaf and hard-of-hearing users. This solution delivered flawless communication, extended functionality, and efficient contact management, empowering the deaf community to participate actively in society.
Empowered the deaf community to communicate effectively.
Advanced features like managing call logs, contacts, and business information.
Enabled uninterrupted calling capabilities for deaf and hard-of-hearing individuals.
Support emergency calls to national hotlines.
