Enabling A Smarter Digital Workplace
Challenges:
Disconnected workplace, limiting the ability to operate efficiently with smooth collaboration and communication
Industry
Telecommunications
Solutions:
Bitrix 24, SharePoint 2016, Atlassian
Results:
Considering the long-term IT roadmap, cost/budget constraints, employee competence, and the timeline for deployment, Fingent suggested 3 possible solutions: Bitrix 24, SharePoint 2016, Atlassian. Each of these solutions is projected to increase employee communication by over 30%.
Locations:
Japan
About the Client
Sony Mobile Communications Inc. is a multinational telecommunications company and an iconic smartphone brand that pioneered innovation in the 2000s. With research and development facilities across borders, the company consistently strived to break new ground in the telecommunications sector.
However, Sony's extensive and globally distributed workforce challenged the company to execute a well-connected work culture. The company was determined to end a siloed and disconnected workplace environment by leveraging the latest technologies.
Case Overview
Fingent’s analysis aimed to gather key pain points, improvement ideas, and IT demands, ultimately crafting a roadmap to achieve a collaborative digital workspace. The survey highlighted challenges in sharing and accessing information, coordinating tasks, finding the right expertise, and more.
Fingent shortlisted 3 software solutions for SONY Mobiles: Bitrix 24, SharePoint 2016, Atlassian. These solutions were then subjected to pairwise comparisons for each of the nine capability features to determine the most suitable option.
CHALLENGES
Roadblocks Faced in the Existing System
Complexities of a digital workspace landscape
Lack of Inter-connectivity and usability
Diverse perspectives on needs
Inability to use new-age technology
Need for a customized solution
SOLUTION
Fingent’s Approach - Identifying A Smarter & Connected Digital Workplace
Fingent’s meticulous User Needs Analysis process helped identify 23 suitable software solutions from over 300 available options. These solutions span various categories, including Enterprise Portals, Enterprise Content Management, Collaborative Project Management, Intranet Solutions, and Document Management Solutions. The technology analysis phase included:
Installation, usage trials, and vendor discussion
Analysis of reviews and feedback from users
Customizability, interconnectivity, and extensibility checks
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BENEFITS
Making an Impact on Client Success
The solutions identified by Fingent are projected to increase employee communication by over 30%, significantly boosting productivity and overall efficiency. With these improvements, Sony Mobile could meet deadlines twice as effectively and deliver nearly triple the value in their projects.
Super-connected digital workplace solution
Flexible to leverage new-age technology
Enhanced performance capabilities
Foster a collaborative work environment
