Category: Digital Transformation

Five Ways AI Is Accelerating Mobile App Technology

Artificial Intelligence (AI) has permeated the tech world. It is enhancing everything from your car to your toothbrush.  It is influencing the decisions that affect your life. Artificial Intelligence is the term used to define a machine’s ability to simulate human intelligence. Actions which were once considered unique to humans are now being stimulated by technology and used in every industry. This includes mobile app technology. 

Mobile phones have been using AI for some time now. The earlier generation of phones was cloud-based and Internet-dependent. The difference today is that the latest smartphones integrate cloud-based AI along with built-in AI. The rate at which AI is expanding is accelerating. 

Let us now discuss how AI is enhancing mobile app technology.

Related Reading: Take a look at the top AI trends of 2019.

AI is the Catalyst in Mobile Apps

As per a study by McKinsey Global Institute, AI expansion brought in an investment of $39 billion back in 2016 which was three times the amount invested in AI three years prior to that. Acting as a catalyst, AI is continuing to enhance mobile apps. It empowers the evolution of mobile apps by making them intelligent pieces of software that can predict user behavior and make decisions. AI allows mobile apps to learn from data generated by the user.

Mobile developers are adapting quickly to changing innovations. There are over 5 million apps in the leading app stores, which stands to show how AI is creating personalized app experiences for users and is adapting to various situations due to automated learning capabilities. Here are five specific real-life benefits of AI on mobile apps. 

1. The Wrapping of Artificial Intelligence with the Internet of Things (IoT)

The combination of AI and IoT is powerful in creating a personalized experience for users. A large amount of varied data is collected from the customer in real-time as he uses the device. Each usage has commands or interactions that are being used with mobile apps. AI can then leverage this real-time data to deliver an enhanced personalized experience.

IoT reduces app development time significantly. In mobile app development, IoT along with Artificial Intelligence can lead to better utilization of resources and higher efficiency. Together they free up a good part of employee bandwidth. It delivers modified and more efficient apps and strengthens data security measures, which is vital because the future of mobile apps will always be revolving around connected devices.

2. Enhances Search Engines

Text and voice have been the traditional search modes. But say, you saw something you would love to buy, but you don’t know what it is called or how to find it. Visual search helps you find what you want even when you don’t know the words to describe it. The smartphone is the best launchpad for visual search technology. An example of this is Google Lens. 

In some cases, visual search is more accurate and faster than a voice or a text search. Due to integrated AI in mobile applications, android developers are bound to develop an image recognition system and a voice recognition system. To increase conversion rates AI will provide localization of applications.

Related Reading: Learn more on how to build an intelligent app ecosystem with AI.

3. Empowers Real-Time Translation

There are so many translation apps which enable translation. However, most of these apps do not work without the internet. AI could enable your smartphone to translate different languages in real-time without the need for an internet connection.

Much like a digital version of what interpreters do, Artificial Intelligence can provide a simultaneous translation tool which allows sentences to be translated almost instantly without a time lag. AI allows the translation tool to be adjusted for latency. This would mean that a user can set the lag between a spoken word and its translation. This would be especially useful for certain languages which would require a longer time lag for better translation. Example: Baidu.

4. Improved Security with Face Unlock 

Face Unlock was launched in September 2017 by Apple. Combined with Apple’s elaborate hardware, Apple iPhone X uses an AI-based algorithm for its face unlocking system. Using AI processing, the phone can easily identify the user’s face even with facial changes like specs or beard.

Recently, Google announced radar-based, hands-free gestures to face unlock. With its hands-free system, unlocking the phone would be easier, faster and secure. It claims that it can unlock the phone almost in any orientation.

5. Enhanced Mobile App Authentication

As AI is becoming easily available as a commercial technology, both criminals and organizations are taking full advantage of it. There are predictions by cyber-security experts that the world might witness many AI-powered cyber-attacks in the future. This necessitates the development of more sophisticated cyber defense systems. Also, with the increasing use of smartphones, we all need an advanced level of data security. Security has been one of the biggest concerns for Android developers. 

Thanks to enhanced artificial intelligence with machine learning and deep learning algorithms we can look forward to a time when authentication becomes a smooth experience, which allows users to enjoy security without trading convenience. AI can be enabled to give alerts to users about possible threats. AI can also add a level of augmentation to biometric authentication which makes it almost hack-proof. Another benefit of AI algorithms is that they can find and alert potentially compromised accounts in real-time.

A Guide for AI-Enhancing Your Existing Business Application

AI With You Now and Into the Future

AI presents numerous possibilities for innovation in the mobile app industry. AI is the future of mobile app development. Artificial Intelligence is changing how users interact with app services and products. Mobile app users will be linked to an ecosystem of intelligent applications and will work together to deliver a personalized user experience. 

Businesses developing AI-enhanced mobile apps will benefit from the predictive analysis these apps can create. According to a study conducted by Callsign, the user preference for authentication is shifting. Such changing preferences would mandate further enhancements in the development of mobile apps.

An intelligent ecosystem will gather a large pool of social data and behavioral interest, which can be used to further increase revenue and improve user experience. It is not an exaggeration to say that the smartphone industry is being revolutionized by AI. This makes it important to enable AI in your business and mobile applications. Give us a call to discuss how this can be done.

Robotic Process Automation Reflecting The Banking, Insurance & Logistics Industries

Robotic Process Automation is the fastest-growing segment of the global software market. Using this technology, companies can fast-track their digital transformation initiatives. Although RPA is useful in all industries, the biggest adopters of this technology are banks, insurance companies, and logistics. These companies traditionally have numerous legacy systems and choose RPA solutions to enhance or replace manual IT processes. This article discusses how Robotic Process Automation is revolutionizing the banking, insurance, and logistics industries. First, let’s consider what is Robotic Process Automation.

What is Robotic Process Automation?

Robots have fascinated humans for a very long time. From the futuristic robot Maria from the movie Metropolis in 1927 to this day of AI sci-fi, the possibility with robots is a topic of endless discussion. Interestingly, though, this word “robot” in Robotic Process Automation (RPA) does not involve a physical or mechanical robot. Instead, it is a software running on a virtual or physical machine. Aaron Bultman, director of Product at Nintex simplified the expression saying, “RPA is a form of business process automation that allows anyone to define a set of instructions for a robot or ‘bot’ to perform.” 

How to accelerate your business growth with Robotic Process Automation

According to Gartner, RPA grew by 63% in 2018 and continues to be one of the fast-growing technologies in many industries! RPA lets companies automate current tasks as if a real person was doing them across systems and applications. It interacts with each system just as a human user would interact. This does not require complex system integration. These functional RPAs are virtual workers and execute rule-based information processes, enhancing efficiency and accuracy. Additionally, it is easy to model and deploy. Let us consider the three specific industries where RPA is most beneficial.

RPA in Banking

The banking industry is completely process-oriented. Every activity is done meticulously to avoid errors in processing. The repetitive nature of the job and the high probability of human error could cause mistakes that might prove very costly. Therefore, in the recent past, leading banking institutions have started using RPA to minimize errors. According to a report by KPMG, RPA will perform almost 75% of the existing offshore jobs, which could save operational cost. 

Scalable Benefits of RPA in the Banking Industry

• Mortgage Lending. RPA can enable the banking industry to meet loan quality and cost concerns head-on. Automation of repetitive and time-consuming manual tasks will free up your team to focus on the more important details of loan applications. It speeds up the work, increases revenue. enhances customer experience, reduces operational costs, decreases risk and improves compliance. 

• Compliance and Risk Management. It enables the banking industry to automatically integrate and aggregate compliance information into business processes, streamlining the required work while reducing expenses. RPA eliminates the need for manual regulatory monitoring and data collection. It can empower risk management and compliance teams. It enables banking industries to avoid costly fines and damages to reputation. It provides accurate and complete information.

• Customer Service and Support. RPA ensures the longevity and loyalty of your customer relationship and the future of your bank. It helps you engage customers in real-time. It automates customer service activities so the customer is not waiting endlessly. It increases the productivity and efficiency of the team.  

Related Reading: Check out these 5 simple hacks on using banking mobile apps safely. 

RPA in Insurance

An insurance company receives hundreds of claim requests. Validating each request and handling them is not only a herculean task but also a painstakingly slow manual process. The entire process of the claim takes several days. Because this is a costly and time-consuming process, the company risks losing customers. To prevent further damages, insurance companies are now relying on RPA to help them improve operational excellence and reduce costs.

Scalable Benefits of RPA in the Insurance Industry

• Improves customer service because RPA effectively reduces the turnaround time in resolving customer issues.
• Processes and workflows could be tracked and recorded at each phase. This reduces staff workloads and improves process efficiency.
• Reduces the processing time by 40-80%.  This frees up the team to focus on more important activities such as acquiring new clients.
• Reduces errors made during data entry significantly.
• Speeds up and organizes the processing of claims through a systematic underwriting process.
• Based on the demand, intelligent bots can scale up or down, which delivers consistency in service and operational efficiencies.
• Improves audibility and operational risk management due to the accuracy level of RPA.
• The time for the cancellation process could be reduced by one-third.

Related Reading: Here’s how machine learning is accelerating paperless offices for legal firms. 

RPA in Logistics

The logistics industry depends on several processes to facilitate the proper distribution of products, materials, and services from B2B or B2C. The need for an intelligent logistics system increases as the industry along with competition advances every day. Here’s how the RPA can contribute to the logistics industry:

Scalable Benefits of RPA in Logistics.

• Better data management and customer service.  Negative experiences and a multitude of errors with logistics providers are causing customers to lose their trust in online shopping. With the benefits of automation and digitalization brought about by RPA, logistics providers no-longer need to rely on huge amounts of paperwork, which was the underlying cause for errors and poor customer service. Logistics companies are enabled to manage real-time monitoring of flow and resources, availability, costs, staffing, transportation, suppliers and so on more efficiently. 
• Improved work safety for employees. Through the use of automated machines in unsafe environments and the reduction of repetitive stress in manual tasks, work injury has been dropping steadily with the aid of RPA. This results in savings in terms of injury compensation and loss in reputation. It can also increase productivity, improve employee satisfaction and loyalty, and increase their efficiency.
• Improved efficiency and precision. RPA can help logistics companies easily manage the supply chain processes more efficiently. The anticipatory logistics system helps companies gauge the demand from their customers and adjust their production volume accordingly. It can help in managing and analyzing huge amounts of data within seconds, resulting in fewer human errors, faster deliveries, and fewer errors in delivery.
• Cost reduction. Fewer errors from human decision-making result in cost savings for logistics companies. Also, RPA reduces the need for human workers, which results in fewer paychecks and more profits. Where workers are still needed, it can raise their productivity, margins to a whole new level. It improves customer satisfaction and creates a safer work environment for the workers.

Related Reading: Know more about how AI is reshaping the supply chain and logistics industry.

Empower Your Business With RPA 

According to Global Market Insights Inc., the RPA market is expected to reach $5 billion by 2024. It is increasing capabilities and improving performance while reducing costs in several industries. Fingent Technologies has been one of the top software companies empowering industries globally with robotic process automation capabilities. Give us a call and let us discuss how we can transform your business with RPA.

Is Applicant Tracking System The Future Of Hiring Process?

 “Hiring the right employee has always been the key element for a successful organization. When you choose the best, you automatically get the best results!” _ Deepu Prakash, Senior Vice President, Process and Technology, Fingent

While candidates come aplenty, finding the right talent from the pool has always been an enormous challenge for recruiters and staffing agencies. Thankfully, technologies like AI-powered Applicant Tracking Systems are changing that in a big way.

An Applicant Tracking System (ATS) is a software that automates the recruitment process. It electronically filters, organizes and streamlines job applications according to job postings. ATS simplifies the complex process of recruitment by providing a centralized platform to view applicants. AI-powered Applicant Tracking Systems enable filtering applications based on set criteria and helps recruiters a big way, in tracking the advancement of applicants through the hiring process. In this article, we will consider how ATS can prove beneficial to recruiters and staffing agencies in particular.

How Does ATS Transform Hiring Norms?

ATS collects and maintains a database of candidate resumes and applications within itself. ATS tools help in hiring managers and corporate recruiters track and filter resumes in the hiring funnel. The major difference between traditional hiring and hiring with the help of ATS can be compared to the difference between fishing with a hook and fishing with a net. The benefit of the latter is a much bigger catch! ATS allows recruiters to track hundreds of applicants more efficiently rather than handle each applicant manually.

 Companies that outsource talent can benefit greatly from ATS. Since they are not limited by geography, they can cast their net globally. It is not uncommon for a company to receive thousands of applications for a remote job they have posted. With ATS, they can filter out the right candidates for the job and save time and cost. 

How HR and IT Combine to Deliver Real Value to the Enterprise

 How Does ATS Empower Corporate HR?

ATS empowers the recruitment process in the following ways: 

• ATS enables recruiters to post jobs online, receive and sort applications, screen out unsuitable candidates, process applications, communicate with candidates quickly, organize interviews and even handle the hiring process online.
• The AI integration enables ATS to identify patterns and segregate resumes/candidate profiles according to various departments and customized fields.
• One of the most important benefits is that it saves time. It is estimated that resume screening and candidate shortlisting can take 23 hours and making a hire could take four months. ATS can make this task easier, faster and automated, thus reducing the cost-per-hire and the time-to-hire.
• ATS allows corporate recruiters to be proactive and create jobs on platforms, which can be published on social media networks as well as targeted job boards. 
• ATS assists corporate recruiters to screen candidates, to ensure they progress through the workflow process and store all the documentation in one place. It helps them to monitor applications at each stage and identify any issues early on thus reducing the time-to-hire period.
• Another important recruiting goal and challenge are accessing the right candidate skills. ATS includes features for customizable interview scorecards and questions. It allows recruiters to customize them based on the most important characteristics. This makes candidate evaluation easier and efficient.
• With AI-enabled ATS, recruiters can also set match levels for various job roles under different departments.
• An ATS with good reporting functionality will be able to help corporate recruiters measure the effectiveness of marketing. A good reporting engine will help recruiters, quickly pull out reports which show things like diversity statistics and the source of the application.
• Online job boards make it quick and convenient for candidates to apply for open positions resulting in a load of unrelated applications. An ATS is capable of quickly weeding out those unqualified candidates even before humans open a resume.

Related Reading: Check out how Odoo can help meet HR requirements.

How Does ATS Empower Staffing Agencies?

 More than 98% of Fortune 500 companies are using ATS. This is a clear indication that ATS is an indispensable software for staffing agencies. Here are a few reasons why:

• An ATS helps staffing agencies grow their business. The bigger the staffing agency, the more complex their database. Communication, tracking candidates, and other recruiter activities can become difficult to manage. AI-enabled ATS identify patterns and sorts resumes according to job profiles helping recruiters choose the best candidates among the large pool.
• ATS empowers staffing agencies to source candidates more efficiently. The existing candidate pool within an ATS is often a very good resource for finding quality candidates. 
• A good ATS has an open ecosystem where you can match solutions to needs effectively. This allows users to customize ATS to meet a client’s specific needs by adding partner extensions, integrating third-party vendors, and building new applications on the platform. 
• ATS improves the candidate experience. According to key findings in a Global Recruitment Insights and Data study, respondents said that “candidates will matter most in 2019, with sourcing (61 percent) and candidate engagement (36 percent) leading the pack.”  ATS along with its integrations can help in this regard by simplifying and enhancing every step of the candidate experience.  
• It helps agencies keep their clients happy by improving client management. ATS can log all of your conversations with a client automatically. 
• ATS helps staffing professionals to be more productive because it allows team members to work from anywhere and still collaborate effectively. 
• The conventional recruiting process causes a lot of friction between hiring managers, the HR department, and others involved in the process. An effective AI-powered ATS will help smooth things out and reduce disagreements, thus making it easier for all involved to work together. 
• A shorter time to hire always works better for the organization. Not only does it save resources, but it also ensures that suitable, qualified candidates are selected and hired quickly before the competition has a chance to snatch them away.

Power Charge Your Hiring Process with ATS

As discussed, a good ATS will illuminate and guide all aspects of the recruitment process. It will help corporate recruiters and staffing agencies better understand their candidate pool and make quicker and more effective hiring decisions. It is reported that 86% of staffing professionals were able to hire faster with the help of ATS. Understanding and using the candidate database to improve hiring performance helps the business act more quickly. Quicker onboarding process results in increased productivity, which translates to more profitability.

At Fingent, we understand the need to keep pace with the requirements of today’s market. Bringing together smart AI and recruitment practices, we create purpose-built software to help you reach your ideal candidates faster. So let’s get you started with an Application Tracking System that will transform your business and beat the competition.

Watch more about Applicant Tracking System.

Can Equipment Maintenance Be Simplified With Augmented Reality?

“If I had six hours to chop down a tree,” said Abraham Lincoln, “I’d spend the first four hours sharpening the axe.” Wise words which emphasize the fact that there is no substitute for consistent, preventive maintenance. And yet, it isn’t high on the priority list of many. Sure, equipment maintenance isn’t a ribbon-cutting event. A short-sighted CEO could argue that it increases cost and hinders the speed of growth, but effective maintenance is what will hold the business together in the long run.  

In an attempt to balance out the costs of maintenance with their goals to increase business growth, businesses are looking to Augmented Reality for a solution. With the power to augment reality and machines, AR is the perfect solution for firms looking to simplify equipment maintenance and increase their growth. This article provides an overview of how AR can achieve that.

Continue reading “How Augmented Reality Can Simplify Equipment Maintenance”

Chatbot or Chatbaby: Why Chatbot Technology Needs Time To Mature?

Automation is at its height in this digital era and artificial intelligence is the core technology behind successful industries today. A chatbot is a computer program that interacts with human users via the Internet. These auto-operating conversational bots, artificially replicate the patterns of human interaction. This is made possible via Machine Learning algorithms.

Amazon’s Alexa and Apple’s Siri are well-known examples of chatbots. They respond to queries based on the data they are provided with.  Since a chatbot is programmed to perform tasks independently, it can respond to queries based on predefined scripts and machine learning applications as well. 

Enterprises that have enhanced IT infrastructure, implement chatbots in varying departments. For instance, ERP, on-premises to cloud, etc., improve customer experiences and increase business value. 

Chatbots As Conversational Tools In The Workplace

The potential benefits that chatbots provide to companies are immense. On one hand, when chatbots provide personalized and efficient search results, on the other hand, companies find cost savings a prominent feature on implementing chatbots. 

Enterprises enhance their workflows and operations increasingly with the help of chatbots as co-workers. This helps companies in serving a larger market segment. Chatbots automate redundant tasks that sap the productivity and efficiency of the workforce and enable them to focus on their core functions. Chatbot technology enhances customer experience by providing them with personalized content. 

Chatbots: Influence In Industries Today

• Enhances Customer Service 

According to a recent survey, 83% of customers need online assistance to complete their shopping. Customers will need online real-time assistance from a real store. The assistance required by customers include areas like during registration, logging in, adding products into the cart, payment, checkout, etc. This is where chatbots serve as a salesperson by interactively communicating with customers via text, voice and so on and provide them with rich content. 

Additionally, chatbots provide automated answers to redundant queries of customers. It also forwards the queries to real sales personnel when the need arises. This saves the time of human customer service resources, avoiding the need for customers to wait for responses. This scales up operations of enterprises to new markets globally as well. 

Customer service that chatbots offer is proactive. This means that chatbots facilitate a 24/7 service for interacting with its customers real-time. Initiating communication with the customer periodically, is another benefit of the prevailing chatbot technology, thus enhancing your brand perception considerably.

• Monitors Data To Provide Critical Insights

An enterprise benefits from gaining traction of customers on its website’s landing page. But it is equally important to ensure that the landing page also generates enough organic traffic. Chatbots reaches out to the customers who visit the landing page and gathers critical data as to why the customer left the page without a purchase and so on. 

Online customer behavior and buying patterns are tracked effectively via monitoring the data thus derived. 

• Generate Leads Effectively

Chatbots ensure a better lead generation by helping in determining leads via KPIs such as timeline, budget, etc. Chatbots thus ensure higher conversion rates.

• Saves Costs 

Implementation of a fully functioning chatbot is much faster than hiring individual employees for each task. With great speed, chatbots also ensure error-free operations. It is also easy to implement and maintain. This reduces costs and other overheads significantly. 

Related Reading:  Read on to reveal the top Chatbot Security measures you need to consider.

Chatbots In Its Chatbaby Phase: Conversational Limitations In Current Chatbots

Chatbots have evolved into a phase where it can integrate Natural Language Processing or NLP technology to support the workforce in performing extensive searches. That being said, chatbots currently face a limitation. AI-based chatbots, for instance, are restricted to duplicate results. For example, a flaw in a chatbot can result in the chatbot responding to a high engagement level content such as an office party album instead of retrieving business-related documents. 

Related Reading:  Can ChatBots redefine your real estate business? Read on to know more!

Why Do Chatbots Need To Mature?

Though chatbots support customer services, they lack a human element in them. A full-fledged implementation of a matured chatbot requires addressing numerous technological gaps. Only then the services of these chatbots can be extended from a chatbaby level, offering just employee assistance to a serious enterprise level. 

Even when chatbots interact in an automated manner, they sometimes cannot answer even simple queries. For instance, chatbots lack becoming conversational in a detail-oriented manner. Thus, it is necessary to learn the complex machine learning technology and its bottlenecks initially before you proceed to implement it in your business.  

Around-the-clock support is what customers look forward to while they search via queries online. This 24/7 ability to converse with the customers real-time is what is yet to be achieved. 

In 2019, chatbots are still in their chatbaby phase and need to mature. 75% of global consumers prefer human interaction rather than a chatbot or any other automated service at the time being. 

The data required to establish a fully conversational chatbot is immensely huge. This explains the need for a much higher understanding of machine learning and challenges around natural language processing technique implementation. 

Can There Be An Alternative To Chatbots?

Chatbots can handle simple tasks to help the human workforce. But when it comes to complicated tasks, assistants that can proactively work to streamline interactions with customers, are required. For this, employees must be able to access from a centralized location.

Employee Intranets, for instance, are hubs that allow organizations to access data in real-time and whenever required. This not only allows them to store data in an easily accessible manner, but also help in connecting with resources and tools at a fast pace. This now becomes a perfect collaboration system. 

https://www.fingent.com/uk/insights/portfolio/using-chatbots-to-create-an-enhanced-and-engaging-learning-experience/

As more and more employees become tech-savvy and with the growing requirement of companies to expand their mobile technologies and strategies, connecting remotely is a necessity. With the growing remote working, it is important to implement social media features into various communication channels as well. This enables a human element to be present and can act as an alternative to chatbots.

2019 can be seen as a year to understand machine learning technology and to develop the digital workplace. With evolving technology, it is also important that an organization ensures a perfect environment where resources and tools support these digital assistants and help in making critical data simple and accessible. Call our strategists right away to learn more about how chatbots can improve your business effectively and productively.

Top Five Barriers To Growth and Adoption Of Virtual Customers

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Wise words from Sam Walton, the founder of Walmart. Yes, customers can either make or break an organization. The key then is to know how to treat them the way they want to be treated. In this blog, we will discuss a particular segment of these customers – virtual customers. We will also consider some of the challenges for growth and adoption of these customers.

The Customer Is The Only Boss

Every day, we see significant developments in technology. The rate at which consumers and companies are adopting such technology is astonishing. For example, the adoption rate for computer technology grew from 0% to 50% in just a five year period, and the use of tablets grew from 3% in 2010 to 64% in 2017. 

Customers create customers, and so will virtual customers. Virtual customers will be able to communicate with each other and encourage knowledge creation and knowledge sharing, thus aiding the growth of the business. In this regard, innovation and new ideas are rising at an exponential rate. Here is where dealing with virtual customers become extremely important.  Many large firms have integrated virtual customer assistants (VCA) or chatbots as part of their strategy.

Emphasizing the support operations, which integrate VCA, the managing vice-president at Gartner, Gene Alvarez says: “As more customers engage with digital channels, VCAs are being implemented for handling customer requests on websites, mobile apps, consumer messaging apps and social networks.”  He adds that “this is underpinned by improvements in natural-language processing, machine learning, and intent-matching capabilities.”

According to Gartner research, companies report a reduction of up to 70% in calls, emails and/or chat inquiries after implementing a VCA. They also reported greater customer satisfaction and a 33% savings per voice engagement. Yet, we may have to wait for several years before we can create autonomous virtual customers that can function without human intervention. Meanwhile, certain hurdles need to be acknowledged and overcome by live customer support and services. Consider a few of them.

Related Reading: Check out how AI is redefining the future of customer experience.

Barrier 1: Brand Strategy

Without the benefit of face-to-face interaction, businesses will need to work out how to maintain their relationship with the customer. A business might design a VCA and forget it. Instead, they should continue to check if their design is functioning as they would like it to function.

Brands should continue to collect data from their customers and ensure that they treat them not just as a number. In this regard, algorithms play a major role. Engaging aspects of humanism provide the best virtual customer support.

Barrier 2: Capability and Capacity

One of the advantages of having a virtual customer is the ability to record and process data quicker and more efficiently than humans. For it to be fully automated there are two things to consider. The first is the capacity to understand a customer’s preference and the second is the capability to influence the actions of the customer. Both of these are equally important to balance business transactions.

In machine-to-machine communication, compatibility issues may run the risk of slowing down the pace of acceptance and deployment with virtual customers. Employing VCAs that can learn from each interaction, detecting preferences, and making recommendations based on past requests is the solution to this challenge. 

Related Reading: Read more on how Machine Learning is boosting customer experiences. 

Barrier 3: Legal Impact

Legal liability can become a major issue if the virtual customer assistant goes ‘rogue,’ and offers wrong information or misguides a customer. Internal policies will have to be put in place and disclaimers should be considered for failed transactions and adjudications which could follow. 

Barrier 4: Data Privacy 

According to Gartner, 80% of all internally developed software are now cloud-native or cloud-enabled. In the course of interaction with the virtual customer, VCA may be exposed to and may collect a vast amount of personal data and other commercial information. Therefore, it is very important to be careful about security and privacy. Companies should ensure that their data controller registrations and privacy policies are up to date. It must be clear where the data is collected and if it is protected under constitutional law. Data protection measures must be put in place to safeguard data.

Appropriate measures must be taken to safeguard copyright-protected data. Companies should ensure that the virtual customer is real and that they can understand and use the equipment. Also, they should decide if they want to provide virtual customer support to devices which may affect their sales and service channels. 

Related Reading: Is Big Data evolving retail customer experience? Read on to know more!

Barrier 5: Human Acceptance

No technology can ever replace or replicate human empathy. Though VCA can eliminate the awkwardness of technology, it cannot really emulate the human element. Ultimately, humans will make the decisions. When customer service is on the spectrum of high-emotion and high-urgency, getting people to trust technology will undoubtedly be a challenge. 

Virtual customer communities affect the relationship between absorptive capacity and organizational innovation. Many firms are investing in virtual customer communities as they are capable of reducing communication barriers between firms and costumers.

Get On the Virtual  Path Now

Companies would do well to consider these five challenges and use them to advance their virtual customer services. While this is an aspect of technology that is sure to grow by leaps and bounds, organizations would need to act wisely to stay on the cutting edge, or they risk being thrown off the bus, or losing out on the possible benefits, at great loss to themselves. Give us a call if you need help with getting this started for your business.

How Is Augmented Reality Revolutionizing Education Industry?

Augmented reality is the latest breakthrough technology in the digital space. It has been almost half a century from when the concept of Augmented Reality first appeared in 1968, and as Augmented Reality (AR) is penetrating deeper, its uses continue to increase. 

By 2022, worldwide shipments of smart glasses are estimated to reach 32.7 million units. And by 2025, the global augmented reality market is anticipated to grow noticeably to about 198 billion U.S. dollars. With such significant growth, it makes sense to consider how AR can benefit our daily lives. In this blog, we will discuss its impact on the education sector in particular. Let’s begin by understanding what AR is.

Read More:

What is Augmented Reality?

Augmented Reality is the bridge that connects the real world with the virtual world. Its popularity is growing rapidly in every industry from social media filters to surgical procedures. As the word augment suggests, AR enhances what we hear, see and feel. It has categories based on various technologies. Some of those categories are marker-based AR, markerless AR, projection-based AR, and superimposed AR. This makes AR useful for various industries. 

There are various industries such as public safety, tourism services, entertainment and so on that are leveraging AR. For example, AR aids the automotive industry by assisting with various parameters such as navigation and speed. It helps people not to lose focus while driving because the application can be projected from a console on the glass which only the driver can see. In Healthcare, there are numerous AR applications that support the video platform and can project augmented hands on the patient. Wherever the surgery is taking place, a senior surgeon can guide a beginner in his surgery.

With many more industries benefiting from AR, let’s see how the education industry is revolutionizing with AR.

The Role of Augmented Reality in Education

AR is set to revamp the world’s conventional learning model. It can bring about a positive change in the location and timing of classes and make learning more engaging. Today’s learning process is becoming much more tuned to bring in the elements of interaction and creativity. By providing visual representations, AR helps students acquire, process, and remember information. Thereby, it helps them to test out their knowledge in practice.

AR technology has also helped students to learn and understand their surroundings. The British Museum has already begun using AR technology to help students understand certain displays. It has proved useful in providing students practical knowledge of subjects such as math or science. Let us look into a few more benefits of AR in the educational sector.

1. Edutainment versus Education

AR makes lessons fun learning. Today’s generation is not a chalk and board generation. Studies reveal that students are easily bored with standardized methods of teaching. The reality is that students tend to remember what they see more than what they learn by rote.  AR takes them to the next level by helping them not just to see, but also experience and participate. As a result, AR delivers a positive impact on the students by giving them edutainment.

2. Simplify Complex subjects and Exemplify Abstract Concepts

AR breathes life into complex subjects that students are expected to learn. It can bring added creativity, interactivity and engagement to complex and abstract subjects. It simplifies the learning process. Both the teachers and the students likewise can thus take control of the educational process through AR. 

Each student’s level of understanding and the pace of learning differs. Certain AR apps allow you to create personalized learning materials. Such apps allow the tutor to create content for the individual needs of each student. This way, students will get to learn complex subjects quickly and easily.

3. AR-Enabled homework

AR can also help students do their assignments and homework better. The fact that today’s generation is tech-savvy can be harnessed to promote education in a way that will appeal to the students.

AR emphasizes important concepts. By making images and information “pop out” of a textbook, AR can break the boundaries of textbook learning, which has been sidelined as boring and tedious and make it interactive and absorbing.

4. Use what they already have

According to the Pew Research Center, 95% of teenagers have access to smartphones. It makes sense to use this to their advantage in education as well. Neither parents nor teachers have to spend extra dollars on buying gadgets for AR learning. The AR app on an existing smartphone is all that is required for interactive learning.

5. Practical Knowledge at AR Labs

For various reasons, schools may choose to limit the scope of practical demonstrations. This is another fact that will change through the use of AR technology. With AR, students can perform practical experiments without the need of the physical lab. This is extremely helpful for professional courses. Students can also gain knowledge about safety procedures and potential hazards in the lab. 

Augmented Reality is the Real Future of Education

According to a survey on the impact of interactive technology on marketing students, it is said that 87% were likely to attend the class, 72% were likely to participate and 70% students said that they improved their understanding of specific concepts. If this is true with interactive technology, how much more of an impact would AR have on the student’s attendance, participation, and understanding? 

The children of millennials who are born between 2010 and 2025 are called Generation Alpha, which is considered the most technology-infused. AR education is poised to be the norm rather than the exception. According to the forecast, the AR market is expected to reach $60.55 billion by 2023, growing at a CAGR of 40.29%. Undeniably, AR is the real future of education. 

Watch more on how Augmented Reality is creating an impact on the Education Industry.

This video is made using InVideo.io

Fingent is on a go, to revolutionize education sectors with AR technology. With various education application platforms, Fingent is already helping organizations create effective collaboration between students and teachers. To know more about how Fingent can help you provide an effective and efficient learning ecosystem with emerging and trending technologies, get in touch with our experts today!

Tips To Help You Choose Between ERP & Digital Transformation

If you are a business aiming for delivering value to your customers and willing to accept challenges to integrate technology for a better tomorrow, then Digital Transformation is your Nirvana!

Small to large enterprises, require digital transformation to remain ahead of their competitors. The increasing value offered to your customers and digitally transforming your business goes hand-in-hand. According to IDG, State Of Digital Business Transformation, 89% of businesses have accepted their first business strategy as digital transformation. This includes 95% in Services, 93% in Financial Services, and 92% in Healthcare Services, followed by other industries. 

Related Reading: Here’s a guide to help your organization digitize with IoT.

Key Objectives Of Digital Transformation

Digital Transformation is undoubtedly one of the biggest buzzwords of today. Enterprise leaders are looking for strategies to digitally transform their business to leverage the benefits. According to IDC, as per the Worldwide Semiannual Digital Transformation Spending Guide, the worldwide spending on digital transformation, by the year is forecasted to reach $1.97 trillion by the year 2022.

 The major objectives of digitally transforming your business include the following:

• Improved Customer Experience
• Increased Operational Workflow And Agility
• Enhancement Of Workforce
• Better Work Culture
• Integration Of Digital Technology

Related Reading: Check out how Artificial Intelligence Revolutionizes Small Businesses.

How Is Digital Transformation Different From ERP Implementation?

ERP or Enterprise Resource Planning software is a suite of applications that can be customized to allow businesses and enterprises to manage their processes. 

However, with the Lidl software disaster followed by the National Grid lawsuit, enterprises are skeptical about ERP implementation, to the core. Some people consider ERP implementation as a broader form of Digital Transformation. But, both are different in various ways. Let us walk through the following key differences between the two:

• Differences In Technology

Core ERP vendors such as Microsoft, SAP, and Oracle rely on technologies that automate back-office functions. On the other hand, digital transformation makes use of a variety of technologies that include ERP, Artificial Intelligence, Internet Of Things, Industry 4.0, to transform their existing business models. 

ERP is a typical enterprise application that integrates phases of business operations such as product planning, manufacturing, sales, financials, inventory management, marketing, and human resources within a single MVC architecture, that is, in a single user interface, application, and database. 

• Differences In Business Process Management

ERP systems approach business processes by incremental steps towards business processes for incremental benefits. On the other hand, digital transformation approaches business process improvement by “quantum leaps”. That is, only digital transformation supports a reengineering of business processes. 

Business processes can be processed such as customer onboarding, managing insurance claims, etc. The difference lies in the approaches as well. ERP systems take a holistic approach altogether, whereas, on the other hand, digital transformation requires a strategy. 

Additionally, ERP systems aim at providing data and functions to deliver products and services more efficiently to customers. On the other hand, digital transformation enhances the way products and services are delivered to customers. Digital transformation additionally changes even the products delivered to the customers. 

In a nutshell, ERP implementation is automating the existing business processes, whereas digital transformation involves taking quantum leaps for improving business value. Transforming businesses digitally involves business process re-engineering and optimization. Additionally, digital transformation relies on disruptive changes in existing business processes and are open to new business models and strategies on doing business as well.

• Differences In Organizational Change Management

Though there are MNCs are adopting technologies such as SAP HANA, Oracle Cloud ERP, or any other ERP implementation, is likely to witness an organizational change management challenge. Organizational change management associated with ERP implementation aims at training people on how to perform the same processes and transactions in a new system. 

According to its definition, Enterprise Resource Planning Organizational Change Management (ERP OCM), is a framework to manage the impact of new business processes along with the organizational changes in an enterprise. 

However, digital transformations aim at helping the workforce change their job roles to support new business models. Digital transformation makes use of disruptive technology rather than automating the status quo. This is because while ERP systems provide an incremental improvement, digital transformation aims at materially disrupting the existing business model for improvement. This leads to the provision of better products and services to customers. 

In a nutshell, Organizational change management in ERP systems aims at addressing the people side of change management in enterprises. It can be also defined as strategies that help stakeholders and employees migrate from their existing state to a new system altogether. On the other hand, digital transformation changes the existing business model with a disruptive technology mechanism. 

While ERP implementation focuses on achieving greater efficiency with an enterprise’s existing business model, digital transformation disrupts or changes the existing business model. 

• Differences In Providing Business Value And ROI

A recent HBR survey was conducted for certain companies that invested in digital transformation. This survey that polled 2216 employees illustrated that these companies invested in digital transformation and embraced an annual revenue of $500 million. This figure shows that strategic planning on transforming their businesses digitally resulted in increased revenue and reduced costs. 

ERP implementations can deliver a good ROI for enterprises within a few years with all business processes going well. Whereas on the other hand, digital transformation potentially delivers an exponential increase in revenue and considerably reduced costs. This, in turn, leads to enhancements in business value, significant ROI increase, customer loyalty and satisfaction, improved efficiency and other benefits.

• Differences In Employee Strategies

Enterprise Resource Planning systems focus on getting their employees trained on new systems. This transactional training addresses organizational change management concerns. On the other hand, digital transformation aims at employee acceptance strategies of the new systems. Enterprises adopting digital transformation perform so by making use of comprehensive organizational changes and employee transition methodologies.

ERP systems hardly, invest in organizational change management strategies. This, in turn, leads to high failure rates in enterprises adopting ERP implementation. Whereas on the other hand, digital transformation invests largely on organizational change management strategies. This increases the people side support considerably. This largely explains the success rate and improved ROI as well as the increased business value in enterprises adopting digital transformation strategies. 

Related Reading: Check out the Global ERP Technology Trends For 2019.

ERP Implementation or Digital Transformation – Which Is Better For Your Business?

To automate business operations entirely, some enterprises choose a single technology platform. Leveraging on the plethora of technology advancements is the key solution to improving business processes. 

A right Risk Mitigation strategy can work wonders in managing your business processes irrespective of which strategy you choose to implement. To this strategy, it is also required that all employees be equally aligned to this strategy as well.

There is no universal or all-purpose solution as to a perfect business strategy implementation. This is where our experts can provide you with the best roadmap for your business. Our experts can guide you with step-by-step guidance for implementing the best technology that suits your enterprise. Call our strategists right away to learn more about which strategy is best to implement for your business!

Patient-Generated Health Data – A Powerful Tool To Enhance Healthcare

Remember a time when patients would queue up in line with a big dossier in hand, waiting for their time to be examined by the doctor? Lengthy queues, paper-heavy records to be maintained, time wasted as doctors reacquaint themselves with the patient’s entire history – no more of all of that. Today, a patient wants to be involved in his care and he doesn’t want to be waiting around wasting precious time. With innovative health technologies, patient-generated health data is making that possible by enabling patient-centered, citizen-engaging care. 

Let us consider how improving patient care through technology is possible. We will also see how the use of information technology in healthcare is allowing the healthcare industry to deal with patients as valued customers, improving their experience. But, first of all, what is patient-generated health data?

Patient-Generated Health Data

Any valuable information a patient can garner about their health status is referred to as Patient-Generated Health Data [PGHD]. PGHD is much more than just a person’s health history with information on his symptoms, medication and treatment information. It also includes his biometric data, as well as information about his lifestyle choices. These records will provide a clearer picture of a patient’s actual health status, better than the patient can describe in his own words. 

The use of information technology in healthcare is making it possible for healthcare providers to understand their patients better and in making better medical decisions. It also aids patients in receiving an increased understanding of their health condition. The importance of health information technology in healthcare today cannot be over-emphasized.

How Does The Use Of Information Technology In Healthcare Help Healthcare Organizations?

Patient-generated health data can improve the quality of patient care. When integrated into clinical care, patient-generated health data enhance shared decision making and patient engagement. The use of information technology in healthcare can provide an assessment of the patient’s symptoms and well-being, preferences and values, and goals for healthcare. Here are a few specific benefits of the use of IT in healthcare:

1. Improves nurse-patient relationship

Low health literacy can strain the nurse-patient relationship. When a patient comes to appointments armed with their health research, the nurse-patient relationship improves. 

2. Clinical benefits 

PGHD plays an important role in assessing a person’s health and monitoring treatment effects. It connects patients and healthcare providers during a care encounter. PGHD can be used to monitor a person’s overall health and allows healthcare professionals to detect potential health dangers.

3. High-risk patients

Keeping a track of PGHD helps providers identify and treat high-risk patients at the earliest. Leveraging PGHD proves extremely valuable in chronic and acute care.

4. Patient engagement

Patients have ownership over their data and control on how and when that data is shared with their care team. They are empowered to contribute to their care and can share insights. It improves communication and contributes to shared decision-making. 

5. PGHD provides independence to seniors 

PGHD can be used in assisted living to mitigate the risk of falls. It gives confidence to the elderly for independent living and it improves adherence to complex medication plans. PGHD also alerts healthcare providers when required, avoiding the need for expensive assisted living facilities and nursing homes.

Fingent Technologies worked with NovitaCare, an early-stage healthcare startup, in setting up an online platform to enable easy administration, streamlined workflow for many healthcare services and HIPPA compliance. Improving patient and caregiver interactions, eliminating waste, enhancing accountability, and raising the quality of care were the main accomplishments of this tool.

Related Reading: Read more about the case study here.

Innovative Health Technologies To Help The Patient

Innovations in health technologies go beyond just PGHD. It includes various devices and systems designed to streamline healthcare operations, lower the costs and enhance the quality of care. Among the most promising healthcare technologies are Artificial intelligence (AI), virtual reality, chat-bots and so on. Let us consider a few.

1. Artificial Intelligence

Artificial intelligence with machine learning is proving to be essential for healthcare organizations. It is capable of reducing the risk of preventable medical situations in three ways. 

• • Reminders: It can provide automated reminders to help a patient, reminding him to take his medication within a certain time-frame.
  • Identify and alert: It helps to identify potentially dangerous situations and triggers alerts for the medical staff making timely medical intervention possible. 
  • Personalized dosage: Dosage recommendations are made depending on each patient’s body chemistry while considering environmental factors.  

2. Blockchain in Healthcare

Blockchain can create and maintain a transparent and tamper-proof transaction ledger. This technology could change the way huge healthcare sectors operate. Personal data collected in blockchain remains with the patient instead of being stored on servers, thus enhancing confidentiality.

3. Voice Search

According to research, 46% of Americans use voice-assistance on their mobile devices. The figures are not much different for the rest of the world. We can expect that soon many more would be inclined to search for health-related information using voice search. Since it is increasingly used, the healthcare industry is also making good use of voice search. This technology would be helpful to both patients and caregivers who try to locate hospitals or clinics either near their homes or offices. 

4. Chatbots 

Chatbots in healthcare provide various benefits. They assist with medication management, first-aid or in emergencies. Chatbots offer a personalized service to patients and caregivers.

5. Virtual Reality in Healthcare

Patients are often anxious about hospital stays and procedures. Virtual reality helps calm their nerves and improve the patient experience. 

6. mHealth Apps

Mobile applications provide patients with control over the options available to him. These apps can assist in making an appointment, uploading medical history or even checking into a hospital for medical care. Mobile apps ease the load of the non-medical staff at hospitals and reduce the patient’s waiting period thus reducing operational costs considerably. 

An online platform Encourage was developed to empower patients with information related to their healthcare and educational material about procedures and illnesses. The tool further helps doctors keep track of a patient’s progress, assign tasks, reminders and care plans for the patient. It also gives patients the ability to include people as their caretaker and manage their engagement with them and the doctors through a rewards system and more. 

Related Reading: Read more about the case of simplifies patient care here.

What is the Future of PGHD?

With no signs of slowing down, it is estimated that in a couple of years AI is expected to grow annually at the rate of 48%. Other technologies along with mobile apps help in communicating with patients even after they leave the healthcare facility. With such promising technologies, patient-generated health data will surely benefit patients and caregivers and aid healthcare organizations to provide better care. 

Yes, the partnership of healthcare organizations with technology is a match that brings out the best in each other. We can confidently look forward to this relationship growing and maturing in the days to come. To empower your healthcare organization with the budding technologies, get in touch with our experts now!

Evolution Of The Digital Twin Technology

What is a digital twin? Digital Twins can be best defined as digital copies or virtual replicas of physical assets. Data scientists can make use of digital twins to try and run simulations before they build and deploy actual devices. Digital Twin technology transforms the way in which the Internet of Things, Artificial Intelligence, as well as, Data Analytics is optimized.

The concept of ‘digital twin’ rewinds back to the year 1970 with the launch of Apollo 13. NASA’s digital twin model of Apollo 13 was a famous rescue mission to assess space monitoring conditions. The concept of Digital Twins later gained recognition in 2002 at the onset of a presentation by Challenge Advisory at the University of Michigan. According to Gartner, the digital twin is one of the top 10 strategic technology trends since 2017. Gartner estimates 21 billion connected sensors and endpoints by the end of the year 2020! 

Related Reading: Checkout in detail, where and why should you invest in IoT.

Digital Twins: Enhancing IoT Enabled Industries

Data scientists build digital twins that can receive input from sensors that collect data from its real-world counterpart. The twin is then allowed to simulate in real-time. This process provides critical insights and feedback that helps in analyzing the actual system’s performance. For instance, a twin car can be built digitally by validating various inputs to check on factors such as safety, mileage, etc. 

Digital Twins impact various IoT-enabled environments such as manufacturing, automotive, healthcare, financial services, urban planning and many more. The major IoT-enabled industries that can leverage the benefits of digital twin technology and how they benefit from it are as follows:

• Manufacturing Industry: The Digital Twin concept with the IIoT (Industrial Internet of Things) is implemented in the manufacturing domain. It can be designed and deployed in numerous ways such as in tracking and monitoring systems, evaluating production, troubleshooting equipment used, etc. As digital twins can predict failure chances, it helps in saving costs, time and in improving customer loyalty.
• Automotive Industry: The future of autonomous vehicles lies on well-connected road systems and vehicles. Critical data gathered from this network. The digital twins then act as simulated models that help engineers analyze the behavior of vehicles before they are used on roads. 
• Healthcare: Medical monitoring technology is used to gather critical data such as heart rate, oxygen levels, etc. This data is used in the creation of digital simulations. Digital twins help the healthcare ecosystem in disease diagnosis, remote monitoring of patients, etc. 
• Urban Planning Sectors: Vital data such as maps, blueprints of buildings, real-time data from sensors, etc are used to create digital twin models to improve urban planning services. These services include waste disposal, mobility services, providing resources like electricity and water, etc.
• Asset Management: Both worksite and remote industrial operations can be managed via digital twins with the help of remote asset monitoring services. Predictive maintenance of assets like machinery improves operational efficiencies and decreases disruption of business operations. Digital twins can also be converged with augmented and virtual reality techniques for better visualization of industrial workflows. 
• Financial Services: Customer behavior can be easily monitored with digital twin technology. It helps in creating personalized profiles for individuals via data analysis of their previous behavior in buying decisions etc. It can also simulate cash flows and balance sheets. Client needs can be analyzed better by insurance firms and asset managers and can thus provide personalized experiences for their customers. 

Internet Of Things – Letting Industries Go Digital

Digital Twin Technology: Fostering Innovation In IoT-Enabled Environments

According to Gartner digital twin will be used by 50 percent of the industries in 2021. This will result in a 10% improvement in operational efficiency in these IoT-enabled organizations. The digital twin technology is the most important Industry 4.0 technology that is available today. 

It helps in automating decision-making processes, providing critical insights into dynamic recalibration of products and other equipment in the industries, monitoring the manufacturing processes and production lines, etc. 

The digital twin technology helps in monitoring manufacturing components, assets, and critical processes in real-time. Also, it helps in improving OEE (Overall Equipment Effectiveness), increasing product quality, enhancing traceability, reducing wastage and boosting overall efficiency.

Main Data Elements in Digital Twin Technology: Key Benefits For Improved Innovation

There are three main elements in digital twins such as Past, Present and Future Data that improve efficiency in IoT-enabled industries. The past data is the data from the previous performance of individual machines etc. Present data is the real-time data from sensors, whereas the future data is the data received from machine learning algorithms and various inputs from engineers. 

The key benefits of Digital Twin IoT enabled industries are as follows:

• Automated Insights

It is important for an IoT-enabled environment to understand the relationship between different types of data within its network. This IoT data can be extracted and enhanced in the form of knowledge graphs. This helps in automating processes and improving decision-making. 

• Increased ROI Generation

A decline in revenue is mainly due to the downtime of machines. The digital twin technology can reduce downtimes, prevent failures, and increase the life-span of machines. This not only improves productivity but also brings down the operational costs significantly and improves revenue generation. 

• Predicting Failures 

Digital twins provide a platform that enables IoT-enabled industries to be prompted constantly about production, operation and management activities. The virtual testing platform that it provides, simulate the real-world data into critical and meaningful insights. In addition to being a scalable solution, it also self-diagnoses problems. This makes it easy for industries to make human-machine interaction efficient and productive. 

• Digitizing The Whole Industry Ecosystem

There is a rapid adoption rate of digitizing operations by industries day-to-day in order to achieve positive business outcomes. This is made possible with the steady data flow from the environmental and operational sectors of the IoT-enabled industries. 

This up-to-date and personalized data maximize profitability and productivity. In addition to being a high revenue opportunity, the digital twin technology also digitizes the working assets and processes in its entirety. 

In a nutshell, the benefits that can be leveraged from digital twin technology for IoT-enabled industries are as follows:

• Reliable operations and management of equipment and production lines
• Increased Overall Equipment Effectiveness or OEE achieved via reduced downtime.
• Increased ability of customers to remotely configure products.
• Significantly reduced maintenance costs due to preventive measures taken that aid in finding out chances of failures or machine breakdown, etc.
• Improved production cycles leading to reduced downtimes.
• Better productivity
• Considerably reduced risks in areas of product availability, product failures, services, maintenance, etc.
• Provides critical insights of past, present and future data in real-time environments.

The globe is yet to witness over 50 billion connected devices by the time period of 2020-2030 and over 7 billion customers using the web worldwide. 

For an immersive experience on how to transform your IoT-enabled industry or business with the Digital Twin technology, call us right away. We will help you gather brilliant strategies on fostering innovation with specific digital twin models!