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Creating Competitive Agility With A Self-Servicing Platform
Lakeside Cabins
Lakeside Cabins, based in Ohio, provides high-quality cabins and storage sheds to homeowners and businesses across the nation. The company had been licensing use of a standard, off-the-shelf order management software. However it did not provide the needed efficiency to their manufacturing process or assist clients who wanted to configure buildings – resulting in loss of revenue and customer complaints.
Lakeside Cabins elected to work with Fingent to develop a software solution better suited to their needs. In the end, their new software not only enhanced the company’s operational efficiency with a custom-built Order Management System that streamlined their order process, but also gave them a competitive edge with 3D Web Configurators providing new self-service options and an engaging user-experience for customers.
Solution Highlights:
- Streamline building manufacturing process and client management with a self-servicing portal
- Improved client interaction on floor plans and designs with 3D Web configurators
- Better client management with in-built CRM, Order Management Systems
- Enhanced efficiency with Route Optimized Delivery Schedules
Results :
- Reduced human errors and revenue loss
- Reduced customer complaints. Improved client experience
- Flexible, scalable, and secure technology solution with custom development