End-to-end Default Management Solution
Challenges:
Improve task efficiency and streamline workflow for real estate brokers, inspectors, and field agents.
Industry
Real Estate
Solutions:
An End-to-end Default Management Solution
Results:
Improved workflow management with digital tools that eliminated excess paperwork and Excel sheet recording, contributing to efficient performances and boosting customer trust.
Locations:
US
About the Client
Founded in 1967, Five Brothers provides property preservation, inspections, REO, maintenance, valuation services, utility services, and various mortgage industry support services. With a strong focus on customer experience, Five Brothers strives to leverage new-age technologies to maximize asset preservation and mitigate risk.
To enable end-to-end efficiency in property management, the client sought a reliable software development partner who could guide them in leveraging the latest technologies. The company wanted to enhance the customer experience while allowing for a streamlined and effortless workflow.
Case Overview
Fingent carefully and meticulously analyzed the client's needs and the industry challenges, based on which they formulated a series of solutions that simplified generating price opinions, invoicing, work order scheduling, audits, inspections, reporting, disaster management, and more.
Fingent created a comprehensive default management system comprising several integrated components, including BPO, QC, AVM, Workflow, and Invoice, customized to cater to the client’s unique needs and work model. Fingent followed an interactive, “agile” process to build out the required capabilities, resulting in the five discrete modules.
CHALLENGES
Roadblocks Faced in the Existing System
Complexities in generating price opinions
Difficulties in interior and exterior property inspection and reporting
Lack of automation in generating property value reports
Need to streamline work order management
Tedious invoicing processes, especially in mortgages
SOLUTION
Fingent’s Approach - End-to-end Default Management Solution
Fingent’s end-to-end default management solution included customized solutions that simplified generating price opinions, streamlined property inspections, automated reporting on property value, eased work order management, and improved invoicing efficiency.
FiveOnline BPO - to generate price opinions on properties
FiveOline QC - assess and report the quality of the property
FineAVM - automated valuation model to generate property value reports
Explore how our experts can turn your innovative
ideas into reality
BENEFITS
Making An Impact On Client Success
Five Brothers saw an ease in workflow management with digital tools that eliminated excess paperwork and Excel sheet recording. Our partnership enabled them to transform their business at each stage with scalable and modern technology that enabled them to expand their custom base and partnerships.
Eased work order management and administration with BPO Portal
E-invoicing system that simplified transactions in mortgages
Simplified workflows, enhanced efficiency and improved customer services
Ability to leverage modern technologies to adapt the market changes
